Debora Diaz
Shenandoah
Summary
Dynamic front office professional with a proven track record at Florida Sports and Family, excelling in customer service and scheduling. Recognized for enhancing team performance and implementing efficient systems, ensuring high guest satisfaction. Strong attention to detail and problem-solving skills drive operational excellence and foster a welcoming environment.
Overview
20
20
years of professional experience
Work History
Front Desk Receptionist
Celebration Primary Care
01.2023 - 01.2024
- Managed patient check-in and appointment scheduling using electronic health record systems.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Coordinated with healthcare providers to ensure smooth patient flow and efficient operations.
- Maintained accurate patient records, ensuring compliance with privacy regulations.
Front Office Supervisor
Florida Sports and Family
01.2009 - 2023
- Supervised front office operations ensuring efficient guest check-in and check-out processes.
- Trained and mentored front office staff, enhancing team performance and service delivery.
- Implemented improved scheduling systems to optimize staff coverage during peak hours.
- Resolved guest inquiries and complaints promptly, maintaining high satisfaction levels.
- Monitored inventory levels of office supplies, facilitating timely reordering processes.
Front Desk Receptionist/MA
Bornstein Podiatry Associates
01.2004 - 01.2009
- Greeted and assisted visitors in a professional manner, ensuring a positive first impression.
- Managed incoming calls, directing inquiries to appropriate departments efficiently.
- Maintained organized front desk area, enhancing overall office functionality and appearance.
- Scheduled appointments and meetings, optimizing the use of office resources.
Education
High School Diploma -
Cypress Creek High School
Orlando, FL05.2003
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Problem-solving skills
- Scheduling
- Administrative skills
Languages
Spanish
Full Professional
Timeline
Front Desk Receptionist
Celebration Primary Care
01.2023 - 01.2024
Front Office Supervisor
Florida Sports and Family
01.2009 - 2023
Front Desk Receptionist/MA
Bornstein Podiatry Associates
01.2004 - 01.2009
High School Diploma -
Cypress Creek High School