Deborah Bridge
Harrison City
Summary
Versatile and dedicated professional with experience at Grey and Associates, adept in front office management and patient services. Excelled in enhancing customer satisfaction through exceptional service and efficient problem resolution. Skilled in insurance verification and HIPAA compliance, demonstrating a blend of excellent multitasking capability and a commitment to accuracy and confidentiality.
Overview
12
12
years of professional experience
Work History
Dental Receptionist
Grey and Associates
10.2012 - 08.2015
- Provided exceptional customer service, addressing patient concerns and resolving issues efficiently.
- Managed multi-line phone system, addressing patient inquiries and appointment requests promptly.
- Operated electronic billing systems to process patient payments and manage insurance claims.
- Processed patient insurance information, verifying coverage and eligibility for treatments.
- Handled digital patient records with precision, maintaining confidentiality and accuracy.
Tax Preparer
H & R Block Tax Services
01.2004 - 04.2004
- Supported senior tax preparers by assisting with complex tax returns as needed.
- Implemented new tax regulations for compliance with federal and state guidelines.
- Established rapport with clients by addressing tax-related questions and concerns.
- Documented client interactions thoroughly to provide clear records of services rendered.
Education
General
East Allegheny
North Versailles, PA06.1994
Accounting
Forbes Road Vocatinal School
Monroeville, PA06.1994
Skills
- Phone and email etiquette
- Dental terminology
- Excellent multitasking capability
- Appointment scheduling
- Punctual and reliable
- Incoming call reception
- Payment processing
- Maintaining cleanliness
- Insurance verification
- Insurance billing
- Patient scheduling
- Front office management
- Records management
- Patient services
- HIPAA compliance
- Patient documentation
- Billing procedures
- Data entry
- Accounts receivable
- Administrative support
- Mail sorting and distribution
- Adept at multi-line phones
Timeline
Dental Receptionist
Grey and Associates
10.2012 - 08.2015
Tax Preparer
H & R Block Tax Services
01.2004 - 04.2004
General
East Allegheny
Accounting
Forbes Road Vocatinal School
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