Deborah Delo
Sharon
Summary
Dedicated professional with a proven track record in customer service and problem-solving. Known for attention to detail and multitasking abilities, ensuring high-quality service in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Patient Service Represtative
UPMC Physician Services
2025.09 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
- Triage phone calls and direct them to the appropriate clinical staff
Customer Service Representative
East Coast Chair and Barstool
2015.04 - 2025.09
- Delivered exceptional customer support through phone, email, and chat interactions.
- Resolved product inquiries and complaints efficiently to enhance customer satisfaction.
- Managed order processing and tracking, ensuring timely delivery of products.
- Collaborated with team members to streamline communication processes and improve response times.
- Trained new staff on company policies, customer service protocols, and product knowledge.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Scheduled shipping by ground and freight of customer's orders and provided tracking information.
Chiropractic Assistant
Morris Chiropractic Center
2011.08 - 2015.04
- Assisted in patient intake processes, ensuring accurate documentation and efficient workflow.
- Managed appointment scheduling, optimizing daily operations for practitioner availability.
- Educated patients on treatment plans and exercises, enhancing adherence to care protocols.
- Coordinated with healthcare providers to streamline communication and improve patient outcomes.
- Answered phones to respond to customer questions, provide information and schedule appointments.
Education
High School Diploma -
Grove City Area Senior High School
Grove City, PANo Degree - Medical Secretarial Science
Shenango Valley School of Business
Sharon, PASkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Dependable and responsible
Timeline
Patient Service Represtative
UPMC Physician Services
2025.09 - Current
Customer Service Representative
East Coast Chair and Barstool
2015.04 - 2025.09
Chiropractic Assistant
Morris Chiropractic Center
2011.08 - 2015.04
High School Diploma -
Grove City Area Senior High School
No Degree - Medical Secretarial Science
Shenango Valley School of Business