Deborah Snyder
New Castle
Summary
Detail-oriented Car Detailer offers proven customer service and time management abilities. Knowledgeable about washing and waxing techniques and thorough in completing cleaning work. Thrives under pressure and consistently satisfies customers.
Overview
36
36
years of professional experience
1985
1985
years of post-secondary education
Work History
Car Detailer
96 shine company
New Castle
01.2026 - Current
- Cleaned and polished vehicles to meet company standards of excellence.
- Applied protective coatings and wax for enhanced vehicle appearance.
- Vacuumed interiors and wiped surfaces to ensure thorough cleanliness.
- Utilized specialized tools for detailing tasks efficiently and effectively.
- Organized detailing supplies and maintained a clean work environment.
- Collaborated with team members to complete detailing projects on time.
- Provided excellent customer service during vehicle drop-off and pick-up processes.
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Cleaned and polished vehicles using wax, polishes, detergents, brushes, water hoses, vacuums and other specialized equipment.
- Washed exterior surfaces to remove dirt and debris from the body of the vehicle.
- Vacuumed vehicle interiors to remove loose dirt and debris.
- Cleaned windows inside and out using glass cleaner solution.
- Inspected vehicle to verify pristine appearance for customer.
- Cleaned upholstery, rugs and other surfaces with cleaning agents to remove dirt and debris.
- Sanitized interiors by spraying antibacterial agent onto hard surfaces such as door handles, steering wheel covers, gear shifts.
- Applied waxes to protect paint finish from weather conditions and oxidation.
- Used steam cleaning equipment to remove dirt from engine and engine compartment.
- Removed tar spots, tree sap and bird droppings from exterior surfaces using special cleaning solutions.
- Utilized special-purpose cleaners to foster lasting cleanliness of vehicles.
- Inspected vehicles thoroughly before and after detailing to ensure quality of work.
- Customized detailing services based on vehicle condition and customer requests.
Counter person/server
Pizza Mans Pizza
New Castle
05.2023 - 07.2025
- Managed customer orders efficiently at a fast-paced pizza establishment.
- Operated cash register and handled transactions accurately and promptly.
- Assisted in food preparation and ensured quality standards were met consistently.
- Maintained cleanliness of workstations and dining areas to ensure compliance with health guidelines.
- Provided excellent customer service by addressing inquiries and resolving issues quickly.
- Stocked inventory supplies regularly to ensure availability of menu items for customers.
- Answered customer phone calls to provide speedy and accurate information about store operations, products, promotions, and orders.
- Followed company policies related to cash handling procedures.
- Assisted customers in selecting menu items.
- Balanced cash drawers at end of each shift.
- Delivered top quality customer service while managing multiple tasks.
- Processed payments for orders using a cash register.
- Removed trash from work areas throughout shift.
- Adhered to food service sanitation guidelines and standards.
- Provided accurate change for customer transactions.
- Processed order transactions and handled debit and cash operations.
- Informed customers about daily specials or new menu items available at the counter.
- Greeted customers and asked what they would like to order.
- Checked expiration dates on food products before restocking shelves.
- Replenished condiments such as ketchup, mustard, mayonnaise, relish.
- Resolved customer complaints in a professional manner.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Directed patrons to restrooms and other amenities within facility.
- Brewed and served coffee and tea with preferred add-ins.
- Provided exceptional customer service to enhance dining experiences.
- Managed food and beverage orders efficiently for timely delivery.
- Maintained cleanliness of dining area and service stations consistently.
- Handled cash transactions and processed payments accurately.
- Resolved customer complaints promptly to ensure satisfaction.
- Set up tables and prepared dining areas for service effectively.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
Assistant Manager
Dickson Sporting Goods
Erie
03.2012 - 03.2020
- Supervised daily store operations and ensured compliance with company policies.
- Trained new staff on customer service standards and product knowledge.
- Managed inventory levels and coordinated stock replenishment efforts.
- Developed promotional displays to enhance product visibility and sales.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Collaborated with team members to improve store layout and merchandising strategies.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Proposed or approved modifications to project plans.
Life sales support specialist
Erie Insurance
Erie
06.1996 - 09.2018
- Coordinated document flow between clients and underwriting teams.
- Maintained comprehensive knowledge of Erie Insurance products and services.
- Participated in weekly team meetings to discuss strategies for achieving goals.
- Answered customer inquiries regarding products, pricing, and availability.
- Generated quotes for customers based on their individual needs.
- Analyzed current processes, identified areas of improvement, and implemented changes.
- Managed multiple projects simultaneously while meeting strict deadlines.
- Followed-up with sales teams and customers with complex issues to coordinate resolutions.
- Answered high volume of calls in fast-paced environment to offer above-and-beyond support for sales representatives' diverse needs.
- Met performance standards consistently for answer rate, handle time, and service quality.
- Provided technical support to customers via phone or email.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Receptionist
Lakeside OB/GYN
Erie
08.1990 - 04.1995
- Greeted patients and visitors warmly upon arrival at the medical office.
- Scheduled appointments efficiently using electronic health record system.
- Managed patient records and ensured confidentiality of sensitive information.
- Answered phone calls promptly, addressing inquiries and directing calls appropriately.
- Facilitated communication between patients and healthcare providers effectively.
- Processed insurance claims and verified patient insurance coverage accurately.
- Maintained a clean and organized reception area to enhance patient experience.
- Assisted with billing inquiries, providing clear information to patients as needed.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Sorted incoming mail and directed to correct personnel each day.
- Verified visitors' identification cards before allowing access to the building.
Education
Erie East High School
Erie , PaSkills
- Vehicle inspection
- Cleaning techniques
- Protective coatings
- Detailing equipment
Timeline
Car Detailer
96 shine company
01.2026 - Current
Counter person/server
Pizza Mans Pizza
05.2023 - 07.2025
Assistant Manager
Dickson Sporting Goods
03.2012 - 03.2020
Life sales support specialist
Erie Insurance
06.1996 - 09.2018
Receptionist
Lakeside OB/GYN
08.1990 - 04.1995
Erie East High School