Debra Franks

I work in the radiology department where I register patients for appointments checking there charts for accuracy and correct any changes that need done like insurance,address,phone number etc.. I also enter outside orders in to the system then call the patient to schedule . I also take patients to there designated area and prepare them for there scans. I also answer phones and direct calls. I help to train new hires using epic and our procedures and protocols.

Coordinated safe transport of oversized loads, ensuring compliance with local regulations.

Communicated effectively with drivers and escort vehicles to maintain safe traffic flow.

Conducted pre-trip inspections on pilot car equipment to ensure operational readiness.

Implemented efficient route planning strategies to minimize delays and enhance delivery time.

Trained new drivers on safety protocols and best practices for oversized load transport.

Managed store operations effectively, ensuring optimal customer. I ran the cash register and credit card machine. Closing the store at the end of the day I would print daily cash logs, and do the nightly money deposits. I would secure the store when leaving at night make sure alarms were set and doors were locked.

Processed customer transactions.

Managed inventory levels and ensured timely ordering of supplies.

Responded to inquiries from callers seeking information.

Maintained an organized and clean office.

Greeted incoming visitors and provided friendly, knowledgeable assistance.

I worked as opthalmic optician assisting patients with glasses and contacts. I then was promoted to office manager. My duties where to hire new employees and fully train them on all aspects of procedures. Assisted patients in whatever area they needed glasses,contacts ect.. I assisted the Ophthalmologist on exams and filling prescriptions. I verified insurance for eligibility and co payment information. I ordered all medical supplies and office supplies. I also made the employee work schedules. End of day reports were ran. Credit card machine and cash register had to balance for nightly deposits.

When I first started my position with office Depot I was data entry with our receiving area of all truck deliveries. I entered all items into the system for our inventory. I was then promoted to Front end Manager where I was in charge of hiring cashers and training them on cash register's. At the end of each shift had to balance cash registers and credit cards. I also did work schedules for employees and helped with monthly meetings. I was in charge of the customer service desk which handled all special orders and returned items. I worked closely with loss prevention keeping data of expensive merchandise that was in the store. I had to keep a well maintained clean store front showcasing items for customers.I enjoyed working for this company but I moved back to pa to be closer to family in 1993.

I Greeted visitors and patients and checked appointments.

Managed patient scheduling and appointment confirmations.

Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.

Acted as a liaison between patients and dental professionals to address concerns or questions regarding treatment plans, billing issues, or insurance coverage.

Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Conducted efficient end-of-day processes including closing out cash registers, reconciling payment transactions, and preparing daily reports for management review.