Debra Kuhns

• Greeted and checked in guests, ensuring a warm and welcoming experience upon arrival
• Efficiently managed guest reservations, including check-ins, check-outs, and room assignmemts

Utilized property management software to update guest profiles, record preferences, and track special requests for future visits

• Resolved guest inquiries and concerns promptly to improve overall satisfaction and foster positive relationships.
• Collaborated with departments such as concierge and bell staff to deliver seamless service and enhance guest experiences
• Trained new front desk agents on standard operating procedures and customer service best practices
• Coordinated with housekeeping to maintain cleanliness and readiness of rooms.

• Cared for client with stage 4 lung cancer
• Provided compassionate and personalized care to patients in their homes, ensuring their comfort and well-being
• Assisted with daily activities such as bathing, dressing, grooming, and medication administration
• Monitored vital signs and reported any changes or concerns to the healthcare team
• Maintained a clean and safe environment for patients by regularly sanitizing equipment and living areas
• Managed medical appointments and transportation logistics for patients to ensure timely access to healthcare services
• Provided emotional support to patients and their families during challenging times
• Administered medications according to physician instructions while adhering to proper dosage guidelines
• Assisted in meal planning, preparation, feeding assistance, dietary restrictions adherence, and monitoring fluid intake of patients as required by their health conditions
• Implemented fall prevention strategies through regular safety assessments of the home envir

Demonstrated empath

y while supporting individuals coping with chronic illnesses or end-of-life situations

• Assisted clients with activities of daily living, including bathing, dressing, grooming, and medication management
• Ensured a safe environment for clients by identifying potential hazards and taking appropriate measures to prevent accidents
• Supported clients with mobility assistance and transfers.
• Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
• Delivered companionship and emotional support, fostering a sense of connection and reducing feelings of loneliness or isolation
• Collaborated with healthcare team to coordinate appointments, transportation, and medical equipment, ensuring seamless care for clients
• Assisted in physical therapy exercises prescribed by healthcare professionals
• Responded promptly to emergencies or urgent situations requiring immediate attention
• Communicated effectively with family members regarding client's condition updates
• Coordinated respite care services, offering vital relief for family caregivers and enhancing overall client care
• Served as an advocate for clients' rights during interactions with other healthcare providers or agencies
• Provided end-of-life care and support to terminally ill clients and their families

• Oversaw all operations in restaurant. Labor control, food and product cost, inventory, deposits, open and closing of business daily.
• Supervised and trained a team of 25 employees, providing guidance and support to maximize productivity
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Monitored employee performance through regular evaluations, providing constructive feedback for professional development
• Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Utilized POS systems effectively
• Developed and implemented staff training programs to enhance product knowledge and improve customer service skills

• Managed opening and closing procedures, inventory control, daily deposits, and shift operations to ensure consistent restaurant performance.
• Supervised daily operations to maintain efficiency and uphold service standards.