Declan Sudduth
Philadelphia
Summary
Dynamic Account Manager with a proven track record at STC Direct, excelling in client relations and strategic planning. Skilled in fostering teamwork and enhancing customer satisfaction, I consistently exceeded sales targets through effective upselling and tailored solutions. Committed to driving engagement and retention, I thrive in collaborative environments.
Overview
2
2
years of professional experience
Work History
Account Manager
STC Direct
02.2025 - Current
- Managed client relationships to ensure satisfaction and retention.
- Developed tailored solutions, addressing client needs and increasing engagement.
- Provided training and support to junior team members, fostering a collaborative environment.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Led sales team to achieve quarterly targets through effective strategy implementation.
- Trained and mentored new sales representatives, enhancing team performance and customer engagement.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
Guest Experience Supervisor
Crystal Bridges Museum of American Art
04.2025 - 08.2025
- Supervised daily guest interactions, ensuring high satisfaction levels and prompt resolution of concerns.
- Trained team members on customer service protocols, enhancing overall service quality and consistency.
- Implemented feedback systems to gather guest insights, driving improvements in service delivery.
- Coordinated special events, managing logistics to create memorable experiences for guests.
- Collaborated with management to streamline check-in processes, reducing wait times for guests.
- Resolved guest complaints with empathy and understanding, leading to increased loyalty and repeat business.
Guest Experience Associate
Crystal Bridges Museum of American Art
03.2024 - 08.2025
- Assisted guests with inquiries, providing timely and accurate information to enhance satisfaction.
- Supported team in maintaining cleanliness and organization of guest areas, ensuring a welcoming environment.
- Monitored guest feedback through surveys, identifying areas for improvement in service delivery.
- Collaborated with colleagues to streamline check-in processes, enhancing operational efficiency.
- Engaged with guests to understand their needs and preferences, fostering positive relationships.
- Learned and utilized reservation systems to manage bookings effectively and reduce wait times.
- Adapted quickly to changing situations, demonstrating flexibility in handling diverse guest requests.
- Assisted guests with reservation inquiries, ensuring accurate booking information and timely confirmations.
- Assisted with various administrative tasks as needed, such as data entry, filing, and maintaining accurate records of guest correspondence.
- Communicated efficiently with other departments to address guest needs comprehensively while minimizing delays or miscommunication.
Education
High School Diploma -
Rogers High School
Rogers, ARSkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Customer satisfaction
- Relationship building
- Strategic planning
- Goal oriented
Timeline
Guest Experience Supervisor
Crystal Bridges Museum of American Art
04.2025 - 08.2025
Account Manager
STC Direct
02.2025 - Current
Guest Experience Associate
Crystal Bridges Museum of American Art
03.2024 - 08.2025
High School Diploma -
Rogers High School