Summary
Overview
Work History
Education
Skills
Timeline
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Declan Sudduth

Philadelphia

Summary

Dynamic Account Manager with a proven track record at STC Direct, excelling in client relations and strategic planning. Skilled in fostering teamwork and enhancing customer satisfaction, I consistently exceeded sales targets through effective upselling and tailored solutions. Committed to driving engagement and retention, I thrive in collaborative environments.

Overview

2
2
years of professional experience

Work History

Account Manager

STC Direct
02.2025 - Current
  • Managed client relationships to ensure satisfaction and retention.
  • Developed tailored solutions, addressing client needs and increasing engagement.
  • Provided training and support to junior team members, fostering a collaborative environment.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Led sales team to achieve quarterly targets through effective strategy implementation.
  • Trained and mentored new sales representatives, enhancing team performance and customer engagement.
  • Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.

Guest Experience Supervisor

Crystal Bridges Museum of American Art
04.2025 - 08.2025
  • Supervised daily guest interactions, ensuring high satisfaction levels and prompt resolution of concerns.
  • Trained team members on customer service protocols, enhancing overall service quality and consistency.
  • Implemented feedback systems to gather guest insights, driving improvements in service delivery.
  • Coordinated special events, managing logistics to create memorable experiences for guests.
  • Collaborated with management to streamline check-in processes, reducing wait times for guests.
  • Resolved guest complaints with empathy and understanding, leading to increased loyalty and repeat business.

Guest Experience Associate

Crystal Bridges Museum of American Art
03.2024 - 08.2025
  • Assisted guests with inquiries, providing timely and accurate information to enhance satisfaction.
  • Supported team in maintaining cleanliness and organization of guest areas, ensuring a welcoming environment.
  • Monitored guest feedback through surveys, identifying areas for improvement in service delivery.
  • Collaborated with colleagues to streamline check-in processes, enhancing operational efficiency.
  • Engaged with guests to understand their needs and preferences, fostering positive relationships.
  • Learned and utilized reservation systems to manage bookings effectively and reduce wait times.
  • Adapted quickly to changing situations, demonstrating flexibility in handling diverse guest requests.
  • Assisted guests with reservation inquiries, ensuring accurate booking information and timely confirmations.
  • Assisted with various administrative tasks as needed, such as data entry, filing, and maintaining accurate records of guest correspondence.
  • Communicated efficiently with other departments to address guest needs comprehensively while minimizing delays or miscommunication.

Education

High School Diploma -

Rogers High School
Rogers, AR

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Customer satisfaction
  • Relationship building
  • Strategic planning
  • Goal oriented

Timeline

Guest Experience Supervisor

Crystal Bridges Museum of American Art
04.2025 - 08.2025

Account Manager

STC Direct
02.2025 - Current

Guest Experience Associate

Crystal Bridges Museum of American Art
03.2024 - 08.2025

High School Diploma -

Rogers High School

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Declan Sudduth