Dedra Grant
Donora
Summary
Dynamic individual with hands-on experience in Customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
12
12
years of professional experience
Work History
Driver
SPHS
09.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Caregiver
Compati
01.2022 - 08.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Sales Associate
Full Service Network
01.2017 - 07.2021
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Eviction Specialist
Single Source Property Solutions
02.2013 - 12.2016
- Expedited eviction cases by maintaining open lines of communication with attorneys and court personnel.
- Managed high-volume caseloads for timely eviction resolutions, ensuring client satisfaction.
- Enforced occupancy policies and procedures by confronting violators of lease terms.
- Conducted detailed property inspections, identifying lease violations that warranted eviction proceedings.
- Coordinated collection and documentation of revenues following lease obligations of residents.
- Leveraged knowledge of housing laws during negotiations with tenants'' representatives, resulting in favorable outcomes for clients.
Education
Computer Networking
ITT Technical Institute
Pittsburgh, PADiploma -
Ringgold High School
Monongahela, PA06.2002
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Punctual and reliable
- Friendly and outgoing
- Verbal and written communication
- Daily logging
- Multitasking Abilities
- Self motivation
- Organizational skills
- Critical thinking
Timeline
Driver
SPHS
09.2023 - Current
Caregiver
Compati
01.2022 - 08.2022
Sales Associate
Full Service Network
01.2017 - 07.2021
Eviction Specialist
Single Source Property Solutions
02.2013 - 12.2016
Computer Networking
ITT Technical Institute
Diploma -
Ringgold High School
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