Deja Howard
Tamiment
Summary
Customer-focused and tech-savvy professional with extensive experience in technical support and customer service. Adept at troubleshooting, resolving technical issues, and delivering exceptional service under pressure. Seeking to leverage my expertise and passion for helping others in an overnight Technical Support role at Photo Booth Supply Co., where I can contribute to maintaining seamless operations and continue growing professionally within the company.
Overview
9
9
years of professional experience
Work History
Enrollment Specialist
Assurance IQ
09.2023 - 07.2024
- Company Overview: a subsidiary of Prudential Financial
- Made outbound calls to health carriers and beneficiaries to streamline the Medicare application process
- Received inbound calls from beneficiaries, providing updates on application statuses and resolving inquiries promptly
- Managed email correspondence with health carriers, licensed agents, and beneficiaries, ensuring clarity and accuracy
- Ensured compliance with HIPAA guidelines and safeguarded sensitive information
- Consistently exceeded key performance indicators (KPIs) and maintained high-quality assurance (QA) scores
- A subsidiary of Prudential Financial
Technical Support Representative
TurboTax
01.2023 - 05.2023
- Company Overview: GigCX Marketplace
- Delivered inbound and outbound tech support for TurboTax customers, troubleshooting software and system issues
- Assisted clients with technical inquiries and guided them through system issues, helping them resolve concerns effectively
- Maintained a high level of customer satisfaction by ensuring quick resolution of issues and reducing call times
- GigCX Marketplace
Outbound Call Center Representative
Culver Company
10.2021 - 09.2022
- Made 60-80 calls per day to utilities companies, contractors, and schools to offer safety materials at no cost
- Ensured accurate documentation of interactions and provided follow-up support, maintaining a high level of customer engagement
Sr. Customer Service Representative
Janek Services LLC
01.2016 - 09.2021
- Delivered product and service information, processed orders, handled returns, and resolved complaints for customers in a fast-paced environment
- Troubleshot and resolved technical issues related to product orders, exchanges, and refunds
- Consistently met performance goals, maintaining positive customer interactions and a high level of satisfaction
Customer/Tech Support Representative
Nike
05.2020 - 12.2020
- Company Overview: LiveOps Inc
- Provided technical support to Nike customers, assisting with product issues, online store navigation, and account troubleshooting
- Delivered effective solutions for technical difficulties, ensuring a smooth and enjoyable shopping experience for customers
- Ensured efficient communication with customers and escalated issues as necessary to maintain high-quality service
- LiveOps Inc
Education
High School Diploma -
Florida Virtual School (FLVS)
FL05.2020
Skills
- Technical Support & Troubleshooting
- Customer Service & Relationship Building
- Problem Solving & Analytical Thinking
- Communication & Collaboration
- Time Management & Multitasking
- Salesforce
- Slack
- Teams
Timeline
Enrollment Specialist
Assurance IQ
09.2023 - 07.2024
Technical Support Representative
TurboTax
01.2023 - 05.2023
Outbound Call Center Representative
Culver Company
10.2021 - 09.2022
Customer/Tech Support Representative
Nike
05.2020 - 12.2020
Sr. Customer Service Representative
Janek Services LLC
01.2016 - 09.2021
High School Diploma -
Florida Virtual School (FLVS)
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