Deja Howard
Tamiment
Summary
Detail-oriented and customer-focused professional with 8+ years of experience in scheduling, workforce management, customer service, and technical support. Skilled in handling high call volumes, resolving conflicts, and optimizing operational efficiency. Adept at using CRM tools, coordinating schedules, payroll processing, and ensuring compliance with company policies. Proven ability to enhance customer and employee engagement while maintaining service excellence.
Personable Administrator offers calendar and personnel management expertise coupled with outstanding communication and multitasking abilities. Proactive and independent professional commended for consistently resolving employee challenges with innovative solutions. Flexible and adaptable to changing priorities.
Diligent and detail-oriented Administrator with proven history in successful team management. Professionally coordinate files, correspondence, and resources to boost productivity and facilitate operations. Skilled in general office processes and optimization strategies.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Enrollment Administrator
Stride K12
07.2025 - Current
- Guide families through the full virtual school enrollment process, including account setup, application completion, and document submission (residency, proof of age, etc.)
- Deliver live, unscripted presentations to prospective families, tailored to their needs and concerns
- Manage and prioritize 25+ family accounts daily, ensuring timely follow-up and resolution of enrollment barriers
- Use Salesforce and Microsoft Teams to track communication, document progress, and coordinate with internal departments
- Submit and follow up on escalations to resolve complex documentation issues
- Received direct praise from leadership for navigating high-stress calls with professionalism and empathy
Enrollment Specialist
Assurance IQ (Prudential Financial)
09.2023 - 07.2024
- Managed client schedules and ensured timely follow-ups, maintaining a 98% satisfaction rate
- Navigated complex CRM systems to update client information and optimize engagement
- Exceeded enrollment targets by 15% through proactive client communication and problem-solving
Seasonal Technical Support Representative
TurboTax via GigCX Marketplace
01.2023 - 05.2023
- Provided inbound customer support with an 8-minute average resolution time
- Assisted customers in resolving account access and software issues, improving satisfaction scores
Outbound Call Center Representative
Culver Company
10.2021 - 09.2022
- Managed 60–80 calls per day, coordinating deliveries of safety materials to schools and contractors
- Maintained detailed records of interactions and followed up to ensure client needs were met
Customer Service Representative / Senior Customer Service Rep
Nike
01.2016 - 09.2021
- Developed and maintained customer schedules for order processing and return handling
- Trained and mentored new hires, improving team efficiency by 20%
- Resolved 85% of customer inquiries on the first contact, ensuring customer retention
Freelance Data Entry Specialist
InsureHub
01.2025
- Accurately input sensitive HIPAA-protected client data, ensuring 100% accuracy
- Cross-verified policyholder records, ensuring compliance with industry standards
Education
High School Diploma -
Florida Virtual School (FLVS)
FLIntroduction to Payroll Accounting Certification -
Alison
Skills
- Salesforce
- Slack
- Microsoft Teams
- Excel
- Workforce Management Software
- Zendesk
- LiveOps
- Client communication
- Document verification
- Data entry
- CRM navigation
- Customer service
- Problem solving
- Team collaboration
- Time management
- Presentation skills
- Attention to detail
- Conflict resolution
- Account management
Accomplishments
- Recognized as a top performer at Nike for exceeding resolution time KPIs
- Maintained a 4.8/5 average customer satisfaction rating across all roles
Timeline
Enrollment Administrator
Stride K12
07.2025 - Current
Freelance Data Entry Specialist
InsureHub
01.2025
Enrollment Specialist
Assurance IQ (Prudential Financial)
09.2023 - 07.2024
Seasonal Technical Support Representative
TurboTax via GigCX Marketplace
01.2023 - 05.2023
Outbound Call Center Representative
Culver Company
10.2021 - 09.2022
Customer Service Representative / Senior Customer Service Rep
Nike
01.2016 - 09.2021
High School Diploma -
Florida Virtual School (FLVS)
Introduction to Payroll Accounting Certification -
Alison