DEJA MOSLEY-CRAWFORD
Philadelphia
Summary
Customer service associate with extensive experience in managing customer interactions and ensuring satisfaction in fast-paced environments. Demonstrates strong leadership and training skills, while being proficient in problem solving and adaptability. Highly focused on enhancing customer engagements and loyalty through effective communication and time management.
Overview
12
12
years of professional experience
Work History
Lead Customer Service Associate
Wawa
07.2018 - Current
- Lead customer service in a face-paced environment, while ensuring exceptional satisfaction.
- Manage planograms, update store prices and signage.
- Promote superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Oversee cash handling, maintaining accuracy and security during transactions at multiple checkout stations.
- Ensure product quality by monitoring temperatures and proper coding.
- Upkeep sanitizing and cleanliness of food, beverage and sales floor the safety of the customers and fellow coworkers.
- Train new associates on store operations, safety handling ad fostering a collaborative team.
- Promote Wawa rewards program, enhancing customer engagements and loyalty. Leading to increased loyalty member sign-ups.
Concessions Stand Worker
Aramark
04.2017 - 03.2018
- Vender of food and beverages during stadium events.
- Restored stock, food supplies and managing inventory of food and supplies during opening and closing times.
- Washed cookware (pots,pan,utensils) and any other equipment during closing shifts.
- Handled monetary transactions including cash, game tickets, and credit or debit.
Sales Associate
Boscov's
08.2013 - 09.2016
- Maintained solid product knowledge and awareness of promotions and advertisements.
- Communicate customer requests to management when necessary.
- Assisted is floor moves, merchandising, and display maintenance.
- Aided customers in locating desired merchandise, making recommendations.
- Handled monetary transactions in the form of cash, credit, debit, coupons and or gift cards.
- Exhibited strong interpersonal and communication skills interacting with a diverse population.
Education
High School Diploma -
Chichester Senior High School
Boothwyn, PA06.2013
Skills
- Problem-solving
- Fast learner
- Customer Communication
- Highly personable service
- Time management
- Multitasking and organization
- Team training and leadership
Timeline
Lead Customer Service Associate
Wawa
07.2018 - Current
Concessions Stand Worker
Aramark
04.2017 - 03.2018
Sales Associate
Boscov's
08.2013 - 09.2016
High School Diploma -
Chichester Senior High School
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