Delila Abram
Pittsburgh
Summary
Professional with strong foundation in retail management, skilled in driving sales, optimizing operations, and enhancing customer experiences. Demonstrates leadership through effective team collaboration, consistently meeting and surpassing business goals. Adaptable to evolving retail environments, excelling in inventory control, staff training, and strategic planning. Renowned for reliability and results-focused approach.
Overview
11
11
years of professional experience
Work History
Personal Banker II
Brentwood Bank
08.2025 - Current
- Manage customer accounts, ensuring accuracy and compliance with banking regulations.
- Assist clients in identifying financial needs, recommending appropriate banking products and services.
- Increased new account opening by 10% during the first month with the branch.
- Train new staff on bank policies, procedures, and customer service best practices.
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Collaborate with cross-functional teams to streamline operations and enhance service delivery efficiency.
Freelancer
First Aid Beauty
08.2025 - Current
- Provide personalized beauty consultations to enhance customer satisfaction and product selection.
- Educate clients on skincare regimens and makeup application techniques for improved results.
- Collaborate with team members to maintain an organized and visually appealing sales floor.
- Conduct inventory management to ensure availability of popular beauty products and promotions.
- Led initiatives to improve customer engagement through loyalty programs and special events.
Experience Manager
Ulta Beauty
08.2024 - 08.2025
- Responsible for leading through Ulta Beauty’s mission, vision, and values to develop a high-performing team.
- Accountable for all aspects of the guest experience, retail sales, and services businesses.
- Lead high-performing team, drive retail sales and services, ensure exceptional guest experiences, and foster a culture of excellence.
- Implement strategic initiatives to boost performance metrics, optimize processes, and significantly enhance overall business outcomes in beauty retail.
- Cultivate strong partnerships with cross-functional teams, vendors, and stakeholders to align efforts and deliver superior beauty services and products.
- Pioneer creative solutions to streamline operations, improve guest satisfaction, and stay ahead of evolving beauty industry trends and consumer demands.
Beauty Team Leader
Sephora at Kohl's
07.2022 - 08.2024
- Addressed customer questions and recommended appropriate products and services.
- Monitored team performance and developed plans to address deficiencies.
- Partnered with store operations and merchandising to balance inventory issues.
- Followed merchandising guidelines to present visually appealing displays.
- Generated sales reports for management and analyzed sales trends.
- Managed the store by training, scheduling, and mentoring team members.
Lead Beauty Advisor
Sephora at Kohl's
07.2021 - 07.2022
- Built strong Sephora client loyalty and drove sales through hospitality mentality.
- Influenced clients by identifying their needs and suggesting products.
- Inspired clients through demonstrating products and application.
- Understood the sales plan to execute and meet goals.
- Ensured visual elements of the shop met Sephora standards.
- Provided directions to beauty associates as needed.
- Cultivated client relationships, driving sales through personalized product recommendations and expert application demonstrations, consistently exceeding targets.
Vitamin and Skincare Manager
Fresh Thyme
04.2018 - 02.2021
- Prepared weekly sales and labor projections that met company goals.
- Provided the best customer service and assisted customers with purchases.
- Monitored all costs and expenses including proper ordering and inventory control.
- Managed the store by hiring, training, scheduling, and mentoring team members.
- Ensured proper product assortment, merchandising, tag, and pricing accuracy.
- Received, inspected, and logged products for accuracy of shipment and quality.
- Sustained a prominent level of product knowledge and product preparation.
- Checked delivery invoices against shipped products.
- Managed customer accounts and relationships.
- Built partnerships with third-party vendors to expand sales opportunities.
- Worked closely with team to sell products and resolve customer satisfaction issues.
Sales Manager
Sunnybridge Foods
12.2017 - 05.2018
- Managed customer accounts and relationships.
- Built partnerships with third-party vendors to expand sales opportunities.
- Worked closely with team to sell products and resolve customer satisfaction issues.
- Led sales initiatives, increasing market penetration through strategic partnerships and targeted marketing campaigns.
Product Manager
Integrative Wellness Institute
02.2015 - 10.2017
- Established and managed timelines for developing herbal body care products.
- Supplied skincare product ability to make strategic product decisions.
- Evaluated reformulations and updated product standards.
- Helped maintain order, cleanliness, supply, and function of the health clinic.
- Controlled the final proofing of labels and marketing materials for accuracy.
Education
Bachelor of Arts - Science
Chatham University
Pittsburgh, PASkills
- Leadership
- Team supervision and coaching
- Relationship building
- Customer service
- Time-management
- Detail oriented
- Inventory control
- Market knowledge
Accomplishments
- Top departmental sales growth- lead a department to achieve the highest sales growth, increasing over 10% yearly.
- Exceptional team performance- staff performance improved by 80% guided by my leadership, setting a new standard for employee excellence.
- Innovation in inventory management- enforced updated inventory systems that decreased shrinkage rates by 25%.
- Customer loyalty program success- advanced customer retention by 45%.
Timeline
Personal Banker II
Brentwood Bank
08.2025 - Current
Freelancer
First Aid Beauty
08.2025 - Current
Experience Manager
Ulta Beauty
08.2024 - 08.2025
Beauty Team Leader
Sephora at Kohl's
07.2022 - 08.2024
Lead Beauty Advisor
Sephora at Kohl's
07.2021 - 07.2022
Vitamin and Skincare Manager
Fresh Thyme
04.2018 - 02.2021
Sales Manager
Sunnybridge Foods
12.2017 - 05.2018
Product Manager
Integrative Wellness Institute
02.2015 - 10.2017
Bachelor of Arts - Science
Chatham University
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