Dell'Sean McBride
Pittsburgh
Summary
Dynamic sales associate with proven expertise at TJX Companies in enhancing customer satisfaction and driving repeat business. Skilled in cash handling and relationship building, I excel in problem-solving and teamwork. Recognized for maintaining store appeal and volunteering during peak periods, I am committed to achieving sales goals and delivering exceptional service.
Developed skills in fast-paced retail environments, ready to transition into a new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferable skills in dynamic and collaborative setting.
Overview
3
3
years of professional experience
Work History
Sales Associate
TJX Companies
09.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
Bagger
Shop N Save Supermarket
02.2023 - 08.2023
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Retrieved grocery carts and baskets from lot and various site locations.
- Placed customers' purchased goods into bags, maximizing space while avoiding overloading.
- Maintained orderly cart areas outside the store, ensuring availability of carts for incoming shoppers at all times.
- Followed safety protocols to prevent accidents and injuries.
- Maintained customer satisfaction by assisting with carrying out goods.
- Returned unwanted merchandise and retrieved specially requested products.
- Assisted with backroom duties by unloading deliveries and stocking shelves.
- Answered customer inquiries and provided product guidance.
- Assisted customers by escorting and placing grocery bags in vehicles.
Education
Associate in Welding Technology - Welding Technology
Community College of Allegheny County
Pittsburgh, PA07-2026
HVAC Certificate of Completion - HVAC
Pittsburgh Job Corps Center
Pittsburgh, PA07-2024
High School Diploma -
Brashear High School
Pittsburgh, PA06-2023
OSHA 10 Safety Certification -
Pittsburgh Job Corps
Pittsburgh, PA04-2024
Digger Derrick Operator Certification -
Pittsburgh Job Corps
Pittsburgh, PA 02.2024 - 07.2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
- Goal oriented
- Relationship building
- Cash handling
Timeline
Sales Associate
TJX Companies
09.2024 - Current
Digger Derrick Operator Certification -
Pittsburgh Job Corps
02.2024 - 07.2024
Bagger
Shop N Save Supermarket
02.2023 - 08.2023
Associate in Welding Technology - Welding Technology
Community College of Allegheny County
HVAC Certificate of Completion - HVAC
Pittsburgh Job Corps Center
High School Diploma -
Brashear High School
OSHA 10 Safety Certification -
Pittsburgh Job Corps