De'Maurea Laster
Morrisville
Summary
Hardworking professional, seeking employment in which I may utilize my skills and challenge my knowledge
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
15
15
years of professional experience
Work History
Answering Service Operator
Answering Service Care
03.2024 - Current
- Maintained excellent customer satisfaction through polite, calm demeanor.
- Transcribed and forwarded customer messages to clients.
- Used Liberty and Tascom to log, manage and record calls.
- Fielded incoming calls, answered questions and transferred calls internally.
- Took messages from callers and accurately relayed details to intended staff.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Reported telephone line issues and outages for prompt repairs.
Quality Assurance Inspector/Mail Handler
Printmail Solutions
08.2022 - 01.2024
- Process, sort and deliver mail
- Prepare mail and packages for shipment
- Sort interoffice and regular mail by department
- Log and distribute overnight packages
- Assist in organizing and maintaining the mailroom
- Operate mailroom equipment, including but not limited to: Postage meters, Mail sorting machines, Scanners, Mail sealers, Envelope openers, Fold-and-insert machines, and labeling machines
- Operate digital image scanning equipment to capture images and generate associated text and follow established scanning and quality control procedures in producing digital files in specified format for further processing
- Conduct quality checks and audits by verifying electronic images on the screen and correcting any scanning malfunctions
- Assist with all Firm related clerical tasks including, but not limited to filing, faxing, scanning, sorting, typing and copying
- Ensure the integrity and confidentiality of all records
- Maintain inventory of office supplies and materials, including those specific to the mailroom supplies
- Documenting and reporting product or service quality levels
- Developing and implementing standards for inspection
- Developing a workflow for product inspection.
- Researched specifications for bank statements to ensure final quality.
PSE Mail Processing Clerk
United States Postal Service
10.2020 - 07.2022
- Sort outgoing and/or incoming mail using automated equipment
- Ensure all necessary support equipment and materials are organized for sorting
- Provide services at public window for non-financial transactions
- Lifting or carrying moderate to heavy mail and packages and prolonged standing
- Loading, lifting and carrying moderate to heavy mail from trucks and sorting equipment
- Separate outgoing bulk mail and load onto mail trucks for distribution
- Operate machinery and carry mail to distribution area
- May perform a variety of duties such as rewrapping damaged parcels and weighing mail
- Greet and interact with customers, offer assistance with products, sales and promotions, and provide a good customer experience
- Handle and process customer purchases and returns of products and services
- Prolonged standing while interacting with customers.
OR Assistant
Robert Wood Johnson Hospital
01.2018 - 09.2020
- Ensuring that the operation rooms are clean and free from infection
- Cleaning and maintenance of all the equipments needed in the operation room
- Preparing the room for surgery by making sure that all the tools and equipments required for the particular operation are available and arranged in a systematical order
- Assist with patient positioning
- Assist Anesthesiologist with incubation prior to surgery
- Transport patients to the recovery room and cleans the operating room for the next procedure
- Transport biohazard fluids to lab.
Patient Transporter
Robert Wood Johnson Hospital
08.2016 - 12.2018
- Transports patients by assisting patients in and out of facility; lifting patients on and off beds; moving them to and from special service and treatment areas, and operating rooms; using wheelchairs or moveable beds
- Comforts patients and their families by offering support and encouragement; being punctual and attentive to procedure schedules; demonstrating caring and cultural sensitivity
- Transports equipment and supplies by picking-up requisitioned orders; delivering them to assigned treatment areas and patient care areas
- Transports laboratory specimens by picking-up specimens and delivering them to specified laboratory
- Maintains safe, secure, and healthy work environment by following standards and procedures; complying with federal and state legal regulations and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) requirements
- Updates job knowledge by participating in educational opportunities
- Enhances health care organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Café Associate
Sam’s Club
08.2013 - 12.2014
- Maintaining and cleaning Prepared Foods areas
- Maintains merchandise presentation by stocking merchandise; setting up and cleaning; organizing product displays; removing damaged goods; signing and pricing merchandise appropriately
- Repairing, and sanitizing equipment; and ensuring merchandise is properly packaged, labeled, and stored
- Maintains safety of facility by following all safety standards, procedures, and guidelines including conducting safety sweeps, following company steel standard guidelines, and correcting/reporting unsafe situations to management
- Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback
- Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door policy; and applying these in executing business processes and practices.
MTA Associate
Burlington Coat Factory
08.2012 - 05.2013
- Receive freight and convey shipments from the shipping/receiving platform to backroom
- Process, ticket, store, move, and display merchandise
- Stock, organize and present new merchandise on the sales floor
- Perform other tasks as assigned by manager from time-to-time.
Crew Member
Burger King
08.2009 - 08.2010
- Greets guests with a smile, receives orders, processes payments, and responds appropriately to customer issues
- Operates cash register or point of sale devices, as needed, and uses value-added suggestive-selling techniques to generate additional sales opportunities
- Verifies the accuracy of guests’ orders
- Prepares and packages food and drink products
- Cleans kitchen area, counters, food preparation areas, and utensils
- Cleans dining room, restrooms and exterior grounds
- Maintains health and safety standards in work areas
- Unloads and stocks inventory items as needed
- Performs duties at multiple workstations (e.g., front counter, Drive-Thru, prep boards, expediter, etc.)
- Prompt and regular attendance on assigned shifts
- Follows BURGER KING uniform and grooming standards and policies
- Works to resolve issues that may arise in the restaurant
- Learns team effectiveness skills; works with others to achieve team goals
- Responds to guests’ needs in a professional and polite manner
- Communicates in a positive manner with customers, peers, and managers.
Education
Certificate - Electrician Service Technician
Fortis Institute
Lawrenceville, NJ05.2016
Hotel, Restaurant, and Tourism
Trenton Central High School
Trenton, NJ06.2011
Skills
- Highly organized
- Self-motivated
- Quick learner
- Ambitious
- Excellent speaker
- Great knowledge in old and new technology
Timeline
Answering Service Operator
Answering Service Care
03.2024 - Current
Quality Assurance Inspector/Mail Handler
Printmail Solutions
08.2022 - 01.2024
PSE Mail Processing Clerk
United States Postal Service
10.2020 - 07.2022
OR Assistant
Robert Wood Johnson Hospital
01.2018 - 09.2020
Patient Transporter
Robert Wood Johnson Hospital
08.2016 - 12.2018
Café Associate
Sam’s Club
08.2013 - 12.2014
MTA Associate
Burlington Coat Factory
08.2012 - 05.2013
Crew Member
Burger King
08.2009 - 08.2010
Certificate - Electrician Service Technician
Fortis Institute
Hotel, Restaurant, and Tourism
Trenton Central High School
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