Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Demetri Mele

Pittsburgh

Summary

Results-driven Relationship Manager with expertise in client engagement, strategic planning, and analytical problem-solving. Cultivated strong relationships, ensuring satisfaction and retention while delivering tailored solutions to drive business growth.

Overview

6
6
years of professional experience

Work History

Financial Institution Relationship Manager

Heartland Payment Systems / Global Payments
Pittsburgh, PA
01.2021 - Current
  • Managed partnerships with both Retail and Treasury management teams consisting of 15-20 retail branches and 2-4 commercial/treasury reps.
  • Cultivated strong relationships of bank clients, ensuring satisfaction and retention through proactive communication.
  • Analyzed client needs to deliver tailored payment solutions, enhancing overall service experience.
  • Increased number of DDA relationships housed within the bank.
  • Led cross-functional teams to implement process improvements, increasing operational efficiency and client engagement.

Relationship Manager

Heartland Payment Systems
Pittsburgh, PA
06.2020 - 12.2020
  • Built a healthy book of business from scratch through both phone and in-person prospecting.
  • Cultivated strong client relationships through effective communication and active listening.
  • Assisted clients in navigating product offerings, ensuring alignment with their needs.
  • Coordinated follow-up communications to enhance client satisfaction and retention.
  • Collaborated with internal teams to resolve client issues promptly and effectively.

Education

Bachelor of Science - Finance & Commercial Real Estate

University of South Carolina
Columbia
05-2020

Skills

  • Client relationships
  • Relationship management
  • Relationship management
  • Service support
  • Strategic planning
  • Financial analysis
  • Analytical problem solving
  • Excellent communication
  • Relationship building
  • Customer relationships

Accomplishments

  • Red Diamond Qualifier: Jun 2020 - Dec 2020
  • Leading New Hire in total margin in Great Lakes Region: Jun 2020-Dec 2020
  • #1 Stronger Together New Hire in Great Lakes Region: Jun 2020-Dec 2020
  • ______

Timeline

Financial Institution Relationship Manager

Heartland Payment Systems / Global Payments
01.2021 - Current

Relationship Manager

Heartland Payment Systems
06.2020 - 12.2020

Bachelor of Science - Finance & Commercial Real Estate

University of South Carolina

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Demetri Mele