Demetria Diaz
Bethlehem
Summary
Dedicated professional with strong customer assistance skills. Experienced in conflict resolution and adherence to safety protocols. Committed to enhancing customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Production CMS/ Deli
The Fresh Market
Center Valley
09.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prepared and served food items in adherence to safety protocols.
- Collaborated with team members to ensure timely service during peak hours.
- Stocked supplies and ingredients, ensuring freshness and availability for operations.
Retail Sales Associate
Harbor Frieght Tools
Bethlehem
10.2024 - 11.2025
- Organized store by returning merchandise to proper areas and restocked displays.
- Organized displays to attract customers and promote sales.
- Handled returns and exchanges according to company policies.
- Kept informed about new products arriving at the store on a regular basis.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
Retail Sales Associate
AutoZone
Bethlehem
06.2024 - 10.2024
- Organized store by returning merchandise to proper areas and restocked displays.
- Organized displays to attract customers and promote sales.
- Created price tags and merchandise signs for new items.
- Placed special orders or called other stores to find desired items.
Child Care Helper
Boys & Girls Club of America
Bethlehem
02.2024 - 05.2024
- Read aloud and played alphabet games to encourage early literacy.
- Observed and monitored children's play activities.
- Tutored and mentored school children to provide additional learning opportunities.
- Coordinated outdoor activities that encouraged physical activity and awareness of nature.
Real Estate Intern
Just Listed Real Estate
Northampton
05.2023 - 08.2023
- Answered incoming calls from clients and provided customer service assistance.
- Reviewed property details to meet environmental regulations.
- Conducted virtual tours of properties for interested buyers.
- Responded promptly to emails regarding inquiries about listed properties.
Sandwich Artist
SUBWAY®Restaurants
Bethlehem
10.2022 - 01.2023
- Processed payments on cash register and counted back bills and change to patrons.
- Restocked kitchen supplies by rotating food according to dates and health guidelines.
- Completed opening, closing and shift change tasks by following company guidelines.
- Assisted team members during peak hours when necessary.
Education
High School Diploma -
Liberty Highschool
Bethlehem, PASkills
- Department reset
- Product knowledge
- Customer assistance
- Reliability and punctuality
- Positive and professional
- Stockroom safety procedures
- Conflict resolution
- Policy and procedure adherence
Timeline
Production CMS/ Deli
The Fresh Market
09.2025 - Current
Retail Sales Associate
Harbor Frieght Tools
10.2024 - 11.2025
Retail Sales Associate
AutoZone
06.2024 - 10.2024
Child Care Helper
Boys & Girls Club of America
02.2024 - 05.2024
Real Estate Intern
Just Listed Real Estate
05.2023 - 08.2023
Sandwich Artist
SUBWAY®Restaurants
10.2022 - 01.2023
High School Diploma -
Liberty Highschool