Deneen Willbern
Uniontown
Overview
3
3
years of professional experience
Work History
41 Year Kroger Associate
Kroger
Dallas/Mid Atlantic Division
12.2022 - Current
- Managed daily operations and ensured efficient workflow processes.
- Coordinated team schedules and assigned tasks to staff members.
- Implemented training programs for new employees and ongoing skill development.
- Developed standard operating procedures to enhance operational efficiency.
- Monitored inventory levels and coordinated supply orders with suppliers.
- Evaluated employee performance and provided constructive feedback regularly.
- Resolved customer inquiries and maintained high service standards in interactions.
- Collaborated with other departments to streamline communication and project execution.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Developed and implemented strategic plans to achieve company objectives.
- Conducted performance reviews for team members.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Ensured compliance with industry regulations and company policies.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Streamlined communication channels, improving information flow and decision-making speed.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Implemented quality control measures to uphold company standards.
Meat/Seafood Specialist
Kroger
Uniontown
12.2022 - Current
- Ensured compliance with health and safety regulations in the department.
- Participated in daily inventory checks to maintain accurate stock levels.
- Provided guidance and support for customers seeking advice on meal planning or recipe ideas involving fish or shellfish ingredients.
- Led team meetings to align on project goals and deliverables.
- Coached, mentored and trained team members in order to improve their job performance.
- Developed training materials and conducted sessions for new team members.
- Organized team meetings, capturing agendas and action items for follow-up.
- Implemented process improvements to enhance operational efficiency within the team.
- Monitored inventory levels and ordered additional supplies as needed.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Analyzed financial activities of department to share budgetary input with managers.
Education
Trinity High School
Euless, Tx05-1984
Skills
- Inventory management
- Staff training
- Operational efficiency
- Compliance monitoring
- Customer service
- Team collaboration
- Process improvement
- Budget management
- Problem solving
- Effective communication
- Leadership development
- Performance evaluation
- Public relations
- Leadership qualities
- Problem-solving
- Strategy development
- Task prioritization
- Project coordination
- Workflow management
- Product knowledge
- Collaborative teamwork
- Workplace safety
- Attention to detail
- Product merchandising
Affiliations
- Spending time with my husband and three puppies, Suzie, Sammy and Sophie
- Anything outdoors, working in the yard, riding four wheelers, Kayaking and hiking
- I like to sing and dance in the kitchen
Accomplishments
- Nominated for Progressive Women's Grocer of the year twice
- High Volume Store Leader
- First female Market Manager in the Dallas Division
Timeline
41 Year Kroger Associate
Kroger
12.2022 - Current
Meat/Seafood Specialist
Kroger
12.2022 - Current
Trinity High School