Denise Bates
Norristown
Summary
Dedicated pharmacy technician, known for exceptional customer service and relationship building. Skilled in problem-solving and workflow optimization. Committed to enhancing patient care and operational efficiency in a high-volume environment
Overview
12
12
years of professional experience
Work History
PHARMACY TECHNICIAN
UPENN RADNOR PHARMACY
RADNOR PA.
06.2023 - Current
- Manage a High Volume of Incoming Patient Calls, with Patience and Empathy. Resolving Inquiries Efficiently while maintaining a Supportive and Professional Demeanor.
- Solve customer problems in-person and over the telephone by providing assistance with navigating through systems, QS1 Pharmacy Management System and EPIC
- Perform a wide range of pharmacy operations with a strong commitment to accuracy, efficiency and service quality.
- Provide exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy.
- Consult with insurance companies' representatives to complete claims processing and resolve concerns.
- Set up or modify patient profiles to include current medications and insurance details.
- Help pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Perform various pharmacy operational activities with a strong commitment to accuracy, efficiency, and service quality.
PHARMACY TECHNICIAN
CVS Pharmacy
Blue Bell, PA
01.2015 - 04.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Managed opening and closing duties for pharmacy.
Education
GED -
RADNOR SENIOR HIGH SCHOOL
RADNOR PA02-1991
Skills
- Certified pharmacy technician
- Patient profile setup
- Drug safety
- Labeling accuracy
- Attention to detail
- Data entry
- Workflow optimization
- Customer service
- Resolving customer issues
- Answering customer questions
- Relationship building
- Problem solving
- HIPAA
- Supply receiving
Timeline
PHARMACY TECHNICIAN
UPENN RADNOR PHARMACY
06.2023 - Current
PHARMACY TECHNICIAN
CVS Pharmacy
01.2015 - 04.2023
GED -
RADNOR SENIOR HIGH SCHOOL