Denise Brown
Philadelphia
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Motivated empathetic driven individual was admirable attention to detail time management skills and interpersonal skills and ability to multi task in a fast pace, high volume environment with these focus on maximizing customer satisfaction and maintaining smooth operations, seeking a position that will allow me to showcase my customer service skills while cultivating on a welcoming environment
Overview
16
16
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Bartender
59 Almshouse
Richboro
08.2023 - 08.2025
- Prepared and served a variety of cocktails and beverages to patrons.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Assisted in inventory management by tracking bar supplies and stock levels.
- Engaged with customers to create a welcoming atmosphere at the establishment.
- Collaborated with kitchen staff to ensure timely service of food and drinks.
- Followed safety and sanitation protocols to ensure compliance with health regulations.
- Handled cash transactions accurately and provided change to customers promptly.
- Replenished supplies as needed during busy service periods to maintain efficiency.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Poured wine, beer, and cocktails for patrons.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Collected and organized daily till totals and tips.
- Cleansed glasses with sanitizing solution after each use.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Planned and coordinated special events to boost customer numbers and profits.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Attended regular training sessions to stay updated on new products or trends.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Arranged bottles and glasses behind bar to make attractive displays.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Neatly sliced and pitted fruit for garnishing drinks.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
Fine Dining Server
William Penn Inn
Ambler
01.2021 - 04.2024
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Delivered exceptional dining experiences through attentive service and menu knowledge.
- Maintained cleanliness and organization of dining area for a welcoming atmosphere.
- Assisted in training new servers on restaurant protocols and customer service standards.
- Handled guest inquiries and special requests to enhance overall satisfaction.
- Upsold menu items by highlighting daily specials and wine pairings to guests.
- Processed payments accurately while ensuring a smooth checkout experience for guests.
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
- Demonstrated knowledge of wine list and recommended wines based on customer preferences.
- Managed reservations and guest seating to optimize dining flow during peak hours.
- Followed up with guests after meals to ensure satisfaction with overall experience.
- Assisted other servers when needed during peak periods.
- Provided guests with information about menu items, made suggestions and took orders.
- Accurately recorded orders in POS system while providing excellent customer service.
- Maintained smooth and efficient flow of guests into and out of assigned sections.
- Prepared tables, rolled silverware and expertly polished glassware for optimal presentation.
- Greeted guests upon arrival and escorted them to their assigned tables.
- Processed payments promptly at the end of meal service period using POS terminals.
- Responded quickly to guest inquiries or complaints in a professional manner.
- Adhered to all safety and sanitation policies when handling food and beverage items.
- Arranged side stations prior to meal service times for easy access during rush hours.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, taking out trash.
- Promoted additional menu items or special offers as appropriate.
- Picked up food in kitchen and delivered to guests according to established protocols.
- Communicated regularly with kitchen staff regarding order status updates.
- Regularly checked quality of ingredients used in preparation of dishes served.
- Managed multiple tables efficiently while maintaining an attentive and unobtrusive service.
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Conducted menu presentations and tastings for guests to enhance their dining experience.
- Upheld the restaurant's high standards of etiquette, hospitality, and customer service.
- Assisted in inventory control and restocking of dining room supplies.
- Coordinated with event planners for private dining arrangements and special events.
- Utilized POS systems for order entry and processing with precision.
- Recommended dishes based on detailed knowledge of the menu and wine pairings.
- Addressed and resolved customer complaints with professionalism and patience.
- Implemented and adhered to health and safety protocols to ensure a safe dining environment.
- Ensured food presentation met high-quality standards before serving to guests.
- Contributed to the development of new menu items and service protocols.
- Maintained cleanliness and organization of the dining area to uphold fine dining atmosphere.
- Assisted guests with special requests and dietary restrictions to ensure a personalized dining experience.
- Participated in regular staff meetings and training sessions to improve service standards.
- Informed customers of daily specials and signature menu items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Trained new employees to perform duties.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Garnished dishes and beverages to serve visually appealing menu items.
- Presented menus and answered questions regarding items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Responded to ad hoc cleaning duties at end of shift.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Server
the Buck Hotel By Ruhling’s
Feasterville
11.2017 - 12.2023
- Provided excellent customer service in a fast-paced dining environment.
- Assisted guests with menu selections and dietary restrictions.
- Managed multiple tables while ensuring timely service and guest satisfaction.
- Collaborated with kitchen staff to coordinate food preparation and delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed guest payments accurately and efficiently using point-of-sale systems.
- Trained new staff on operational procedures and customer service standards.
- Resolved guest complaints promptly to enhance overall dining experience.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared drinks according to standard recipes.
- Implemented feedback from customers to improve service quality and menu offerings.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Prepared checks, itemizing total meal costs and taxes.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Server
Bernie’s
Glenside
10.2015 - 10.2018
- Provided excellent customer service in a fast-paced dining environment.
- Assisted guests with menu selections and dietary restrictions.
- Managed multiple tables while ensuring timely service and guest satisfaction.
- Collaborated with kitchen staff to coordinate food preparation and delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed guest payments accurately and efficiently using point-of-sale systems.
- Trained new staff on operational procedures and customer service standards.
- Resolved guest complaints promptly to enhance overall dining experience.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared drinks according to standard recipes.
- Implemented feedback from customers to improve service quality and menu offerings.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Prepared checks, itemizing total meal costs and taxes.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Server
The Olive Garden
Philadelphia
02.2010 - 09.2015
- Assisted guests with menu selections and dietary restrictions.
- Provided excellent customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to coordinate food preparation and delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed guest payments accurately and efficiently using point-of-sale systems.
- Trained new staff on operational procedures and customer service standards.
- Resolved guest complaints promptly to enhance overall dining experience.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared drinks according to standard recipes.
- Implemented feedback from customers to improve service quality and menu offerings.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Managed multiple tables while ensuring timely service and guest satisfaction.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Prepared checks, itemizing total meal costs and taxes.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Education
Bachelor of Arts -
Holy Family University
Philadelphia, PA 08.2009 - 05.2015
Skills
- Cocktail preparation
- Inventory management
- POS operation
- Sanitation compliance
Certification
- Safe serve
Timeline
Bartender
59 Almshouse
08.2023 - 08.2025
Fine Dining Server
William Penn Inn
01.2021 - 04.2024
Server
the Buck Hotel By Ruhling’s
11.2017 - 12.2023
Server
Bernie’s
10.2015 - 10.2018
Server
The Olive Garden
02.2010 - 09.2015
Bachelor of Arts -
Holy Family University
08.2009 - 05.2015