Denise M. Cardoso
Bensalem
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Server/Host/Expeditor
metro diner
Bensalem
02.2024 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Took orders from customers accurately and in a timely manner.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
- Prepared checks, itemizing total meal costs and taxes.
- Filled condiments and napkin containers during slack periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Presented menus and answered questions regarding items.
Server
El Limon Bensalem
Bensalem
06.2021 - 10.2023
- attending customer
- customer care/service
- taking phone calls
- taking online orders
- packing food
- Monitored dining room for cleanliness and proper set-up at all times.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Greeted guests and provided menus.
- Took orders from customers accurately and in a timely manner.
- Assisted in training new servers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked food before serving it to customers.
- Followed health safety guidelines when preparing and serving food products.
- Accurately recorded orders on cash register and point-of-sale system.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Prepared drinks according to standard recipes.
- Cleaned tables and chairs to prepare dining area for next customers.
- Addressed complaints to kitchen staff and served replacement items.
Education
High School - Civil Engineering Technology
Bucks County Technical High School
06.2024
Skills
- Modeling/Drafting
- Bentley MicroStation connect Edition
- Bentley OpenRoads Connect Edition
- Civil 3D 2022
- AutoCAD 2022
- Revit 2022
- Carlson Civil Suite
- Surveying
- Leica TS02 Total Stations
- Nikon NPL 322 Total Stations
- Topcon GTS-235W
- Sokkia SRX3
- Carlson Surveyor2 Data Collector
- Leica BLK 360 Imaging Laser Scanner
- Customer service
- Order accuracy
- POS operation
- Food safety
- Table setting
- Team collaboration
- Time management
- Employee training
- Communication skills
- Problem solving
- Attention to detail
- Adaptability
- Sales skills
- Positive and professional
- Supply restocking
- Calm demeanor
- Team member support
- Cleanliness standards
- Bilingual fluency
- Bilingual
Societies And Activities
AIA Bucks Chapter, Secretary
Skills
Bentley MicroStation connect Edition, Bentley OpenRoads Connect Edition, Civil 3D 2022, AutoCAD 2022, Revit 2022, Carlson Civil Suite, Cyclone Register 360 BLK Edition, Leica GPS - GS15 Sensor, CS 15 Field Controller, Viva, Leica TS02 Total Stations, Nikon NPL 322+ Total Stations, Topcon GTS-235W & Sokkia SRX3, Topcon & Sokkia Field Controllers, Carlson Surveyor2 Data Collectors & Service 6, DJI Phantom 4 Pro V2.0, Leica BLK 360 Imaging Laser Scanner
Timeline
Server/Host/Expeditor
metro diner
02.2024 - Current
Server
El Limon Bensalem
06.2021 - 10.2023
High School - Civil Engineering Technology
Bucks County Technical High School