DENISE HERBERT
Bethlehem
Summary
Professional Care Advocate with proven success in delivering compassionate support and advocacy for patients and families. Strong focus on team collaboration and adaptability, ensuring seamless service delivery. Skilled in communication, conflict resolution, and resource coordination. Reliable and results-driven, consistently meeting changing needs of clients and colleagues.
Overview
30
30
years of professional experience
Work History
Supports Coordinator
Care-Lync
11.2023 - Current
- Placement guidance and follow-up to and with families
- Resource location and communication with all team members
- Located ancillary services/supports; develop back-up plans
- Created or provided crisis intervention services according to family needs, not one size fits all
- Facilitated multi-faceted meetings to address and problem-solve complex mental, physical, and behavioral health needs in a coordinated manner
- Ensured services are delivered according to the individualized service plan and in compliance with state regulations
- Timely documentation into state and company software programs to meet HIPAA and billing mandates
- Available to discuss consumer/family needs and questions
Supports Coordination Director
Carbon-Monroe-Pike Mental Health/Developmental Services
01.2010 - 01.2022
- Reviewed and processed nursing home applications, focusing on quality admissions and ensuring continuity of care
- Managed client intakes and comprehensive assessments, skillfully coordinating complex resources and ensuring seamless, person-centered service delivery across multiple counties
- Supervised multi-disciplinary teams (10+ staff) and operations across three counties, maintaining rigorous adherence to state regulations and organizational policies
- Designed and implemented quality management initiatives, achieving a 25% improvement in process efficiency and significantly reducing risk incidents
- Created and analyzed detailed performance reports using state systems (HCSIS) to measure effectiveness, improve departmental efficiency, and meet key performance indicators
- Spearheaded process improvements, utilizing trend analysis and data-driven strategies to enhance client outcomes and ensure prompt incident prevention
- Collaborated extensively with state and county agencies to develop and implement effective crisis interventions for individuals at imminent risk
- Mentored staff, developed departmental guidelines, and facilitated comprehensive training programs to promote and maintain quality standards
Mental Health Intensive Case Manager/Supports Coordinator
Carbon-Monroe-Pike Mental Health/Developmental Services
12.1995 - 06.2010
- Delivered direct, intensive support to high-risk individuals and families, expertly coordinating treatment plans and ensuring reliable access to necessary medical and social services
- Successfully located and coordinated essential health and support services for a broad population, ranging from toddlers to geriatric individuals
- Established strong trust and facilitated effective communication with diverse populations, which fostered long-term positive behavioral and functional outcomes
- Located health and housing services and supports
- Facilitated placement meetings and when needed, housing tours
Education
Master of Science - Organizational Leadership
Southern New Hampshire University
Manchester, NHBachelor of Science - Education & Reading Certification
East Stroudsburg University
East Stroudsburg, PASkills
- Project management
- Self-Starter
- Documentation and recordkeeping
- Communication
- Time Management/Organization
- Microsoft Office
- Empathy/Cultural Sensitivity Training
- Remote Work Experience
Timeline
Supports Coordinator
Care-Lync
11.2023 - Current
Supports Coordination Director
Carbon-Monroe-Pike Mental Health/Developmental Services
01.2010 - 01.2022
Mental Health Intensive Case Manager/Supports Coordinator
Carbon-Monroe-Pike Mental Health/Developmental Services
12.1995 - 06.2010
Bachelor of Science - Education & Reading Certification
East Stroudsburg University
Master of Science - Organizational Leadership
Southern New Hampshire University