Denise Kerch

Closing Expert/Assistant Front End Supervisor

Target Corporation

11.2020 - Current

Implemented loss prevention measures by monitoring cashier accuracy and addressing potential theft situations promptly.
Followed food safety regulations and guidelines.
Assisted with managing cash, sales, store records and cash items.
Promoted store sales events, programs, and promotions to keep customers informed of ongoing offers.
Maintained well-organized and clean front-end areas to promote a pleasant shopping environment.
Scheduled front-end associates to maintain adequate department coverage.
Streamlined checkout processes for faster service, resulting in reduced wait times for customers.
Supported team members during peak hours to ensure smooth operations and timely assistance for all customers.
Coordinated breaks for front-end staff members, ensuring seamless coverage at all times during busy periods.
Contributed ideas for process improvements during team meetings that led to increased workflow efficiency within the department.
Maintained a positive working environment by fostering teamwork and open communication among front-end staff members.
Developed strong relationships with customers through exceptional service, resulting in increased loyalty and repeat business.
Handled escalated customer issues diplomatically as they arose while working closely with management to find suitable resolutions.
Enhanced customer satisfaction by efficiently managing front-end operations and addressing customer inquiries.
Trained new employees on company policies, procedures, and point-of-sale systems to ensure consistent performance.
Stayed current with present, future, seasonal and special ads.
Resolved customer complaints with tact and professionalism, maintaining a positive brand image.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Educated staff on strategies for handling difficult customers and challenging situations.
Marked-down clearance items and relocated merchandise to proper store areas.
Mentored new sales associates to contribute to store's positive culture.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.