Summary
Overview
Work History
Education
Skills
Core Qualifications
Timeline
Generic

Denise McLaughlin

Chambersburg,PA

Summary

Motivated and dedicated recent graduate with a Bachelor of Science in Human Resources and over 10 years of progressively responsible administrative and customer service experience in fast-paced, people-focused environments. Skilled in personnel support, employee relations, and regulatory compliance, with a strong eye for detail and a passion for service excellence.

Known for fostering teamwork, resolving conflicts effectively, and maintaining a high level of professionalism. Ready to contribute strong communication, problem-solving, and organizational skills to the Human Resources Specialist role at Carlisle Barracks.

Overview

21
21
years of professional experience

Work History

Administrative Support Assistant – Parent Central Services

Army War College
12.2024 - Current

Supervisor: Jennifer Bolz | (717) 245-3701 | jennifer.a.boltz.naf@army.mil

40 hrs/week

  • Process HR documents including onboarding, timekeeping, personnel actions (DA 3434), and separation packets
  • Coordinate interviews, assist with reference checks, and support hiring process for new CYS employees
  • Maintain files and HR records for staff; track background checks and assist with training compliance
  • Use CYMS to manage customer transactions and regulatory reporting
  • Provide customer support to parents, staff, and visitors; manage daily correspondence and documentation
  • Order supplies, prepare training materials, assist in facility key control and compliance

Administrative Support Assistant

USAG Ansbach CYS
01.2022 - 12.2024

Supervisor: Bobbie Jones | +49 9802-83060 | bobbie.j.jones.naf@army.mil

30 hrs/week


  • Coordinated interview scheduling, maintained employee files, and supported CYS HR processes
  • Prepared and submitted staff timecards, processed leave/PTO, and tracked terminations
  • Audited youth and staff files for compliance with AR 215-3 regulations
  • Generated HR reports and maintained records in CYMS and Microsoft Office
  • Assisted with new staff orientation and training file setup


Admissions Coordinator

Rio Vista Behavioral Hospital
06.2020 - 10.2021

Supervisor: Araceli Martinez | (915) 252-9761 | araceli.torres@live.com

40 hrs/week


  • Managed patient intake files, answered inquiries, and coordinated communication with insurance providers
  • Maintained records, performed document audits, and assisted with administrative processes


Customer Service Representative

Omni Financial
01.2019 - 11.2019

Supervisor: Richelle Osinski | (808) 260-3270 | Richelle.osinski@gmail.com

40 hrs/week

  • Collected applicant information, reviewed credit, processed loan paperwork
  • Handled incoming calls, client records, and assisted with compliance tracking

Administrative Assistant

Community Home Health Care
11.2011 - 11.2016

Supervisor: April Sword | (717) 404-9514 | lifemarie83@gmail.com

40 hrs/week


  • Reviewed referrals, processed medical authorizations, managed billing records
  • Verified insurance, scheduled home visits, supported documentation compliance


Personal Care Assistant

Michaux Manor
01.2009 - 01.2012

Supervisor: Deb Eichenlaub | (717) 749-5000

40 hrs/week


  • Assisted residents with daily living, medical documentation, and compliance with public welfare regulations
  • Supported general office duties: multi-line phones, filing, faxing

Personal Care Assistant

Village of Laurel Run
01.2004 - 01.2008

Supervisor: Deb Eichenlaub | (717) 352-2721

40 hrs/week


  • Assisted residents with daily living, medical documentation, and compliance with public welfare regulations
  • Supported general office duties: multi-line phones, filing, faxing

Medical Assistant

Barton Medical Associates
01.2004 - 04.2004

Supervisor: Dr. Antonia Chadwick | (717) 264-6185

40 hrs/week

  • Collected vitals, administered medications, and managed patient records
  • Supported physicians with clinical documentation and exam prep

Education

Bachelor of Science - Human Resources / Business Administration

University of Maryland Global Campus
Adelphi, MD
12-2024

Associate of Arts - General Studies

University of Maryland Global Campus
Adelphi, MD
07-2024

Medical Assistant Diploma -

Thompson Institute
12-2003

Skills

  • CYMS Microsoft Office (Excel, Outlook, Word, PowerPoint)
  • Records & Data Management Timekeeping & Scheduling Customer Service Time management Active Listening
  • E-mail systems, cash handling, database entry, file audits

Core Qualifications

  • 5+ years NAF/federal HR administrative experience (CYS, CHRA environments)
  • Skilled in staffing actions, onboarding, records management, personnel tracking, and timekeeping
  • Proficient in CYMS, Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Experience interpreting and applying NAF regulations and policies
  • Trained in customer service, document audits, and process improvement
  • Knowledge of benefits processing, background checks, and DA 3434 actions

Timeline

Administrative Support Assistant – Parent Central Services

Army War College
12.2024 - Current

Administrative Support Assistant

USAG Ansbach CYS
01.2022 - 12.2024

Admissions Coordinator

Rio Vista Behavioral Hospital
06.2020 - 10.2021

Customer Service Representative

Omni Financial
01.2019 - 11.2019

Administrative Assistant

Community Home Health Care
11.2011 - 11.2016

Personal Care Assistant

Michaux Manor
01.2009 - 01.2012

Personal Care Assistant

Village of Laurel Run
01.2004 - 01.2008

Medical Assistant

Barton Medical Associates
01.2004 - 04.2004

Bachelor of Science - Human Resources / Business Administration

University of Maryland Global Campus

Associate of Arts - General Studies

University of Maryland Global Campus

Medical Assistant Diploma -

Thompson Institute
Denise McLaughlin