Denise Vigilanti
Bethlehem
Summary
Dedicated professional with a history at St. Luke's University Hospital & Health Network, adept in administrative operations and spreadsheet management. Excelled in enhancing customer relationships and streamlining documentation processes, demonstrating exceptional organizational and computer skills. Proven track record of successfully managing multiple priorities and improving operational efficiency.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
St. Luke's University Hospital & Health Network
09.2021 - Current
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted multiple department heads with various duties
Coordinator, Gift Shop
St. Luke's University & Health Network
03.2021 - 09.2021
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Responsible for 2 gift shops, 4 employees and 3 volunteers
- Ordering merchandise
- Decorating the shops
- Greeting and helping customers
Lobby Greeter
St. Luke's University Hospital & Health Network
10.2020 - 03.2021
- Acted as first point of contact for visiting clients and customers.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Fielded customer complaints and notified managers.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- I did this position during COVID assisting visitors that were coming into the hospital to visitor or for other reasons.
Print Shop Assistant
St. Luke's University Hospital & Health Network
11.2006 - 10.2020
- Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
- Created customized options and solutions to meet customer unique copy and printing needs.
- Offered bindery and finishing services to enhance printing jobs and prepare polished marketing materials.
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
- Completed complex customer orders accurately and within quoted time limit.
- Provided mounting and laminating support to preserve and protect documents and photos.
Education
High School Diploma -
Freedom High School
Bethlehem, PA06-1984
Skills
- Bookkeeping
- Records retrieval
- Scheduling
- Meeting planning
- Mail handling
- Letter preparation
- Filing
- Memo preparation
- Phone call answering
- Administrative operations
- Accounting skills
- Computer skills
- Document preparation
- Spreadsheet management
Timeline
Administrative Assistant
St. Luke's University Hospital & Health Network
09.2021 - Current
Coordinator, Gift Shop
St. Luke's University & Health Network
03.2021 - 09.2021
Lobby Greeter
St. Luke's University Hospital & Health Network
10.2020 - 03.2021
Print Shop Assistant
St. Luke's University Hospital & Health Network
11.2006 - 10.2020
High School Diploma -
Freedom High School
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