Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DENISECIA ST JOHN

Philadelphia

Summary

Compassionate Certified Nursing Assistant with over 10 years of customer service experience, dedicated to addressing the medical and personal needs of patients. Committed to delivering high-quality care to individuals from diverse backgrounds while ensuring patient safety and satisfaction with facility services. Recognized for strong problem-solving abilities and critical thinking skills, fostering a positive environment for both patients and healthcare teams. A reliable and adaptable professional, consistently excelling in fast-paced settings and swiftly mastering new skills, ready to contribute positively to healthcare teams and enhance patient outcomes.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Nursing Assistant Specialist

Holy Redeemer Health System
03.2018 - Current
  • Encourage all residents to get reasonable exercise.
  • Speaking clearly and slowly when talking to a resident and family.
  • Encourage residents to maintain independence as much as possible, while simplifying tasks if needed.
  • Assessed vitals and charting medical information to report changes to nursing staff and physicians.
  • Demonstrated respect and regard for the dignity of patients, families, and fellow employees to promote professional, responsible, and courteous environment. Provide care for all residents and ensure residents’ safety while assisting on a Memory care unit.
  • Alongside assisting with daily activities such as providing care, toileting, bathing, dressing, and eating.


  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.

Customer Service Representative

Wal-Mart
06.2013 - 11.2017
  • Promoted high customer service by resolving problems and friendly service. Answer incoming calls and emails. Provide frontline customer support for customers and staff.
  • Assistance with product and service transactions. Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Conducted regular rounds to check on patients’ safety and proactively address issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Education

Associate's degree - healthcare studies

Community College of Philadelphia
Philadelphia, PA
05.2023

High School Diploma - undefined

Martin Luther King High School
Philadelphia, PA
06.2010

Skills

  • Ability to perform vital signs and first aid
  • Facilitate activities of daily living
  • Electronic recordkeeping compliance
  • Assist with feeding when required
  • Proficient in Microsoft Office and data entry
  • Patient care and safety proficiency
  • Cognitive care expertise
  • Cognitive support expertise
  • Early learning development skills
  • Student engagement expertise
  • Clinical patient assistance
  • Basic emergency life support
  • Patient feeding
  • Comprehensive patient management

Certification

  • CNA April 2017 to April 2027
  • Pediatric First Aid Certification
  • CPR Certification 06/2026

Timeline

Nursing Assistant Specialist

Holy Redeemer Health System
03.2018 - Current

Customer Service Representative

Wal-Mart
06.2013 - 11.2017

High School Diploma - undefined

Martin Luther King High School

Associate's degree - healthcare studies

Community College of Philadelphia

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DENISECIA ST JOHN