Denisse Aviles Chavez
New Providence
Summary
Results-oriented professional with a background in education and customer service. Known for exceptional problem-solving abilities and fostering positive relationships with students and parents, ready to enhance learning experiences and support educational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Teacher
Tutortime
Downingtown
08.2021 - 01.2026
- Assisted lead teacher in classroom management and lesson preparation.
- Supported students with individualized learning activities and resources.
- Organized educational materials and supplies for daily lessons.
- Supervised students during group activities and free play sessions.
- Maintained cleanliness and organization of classroom space.
- Communicated effectively with parents regarding student progress and needs.
- Participated in training sessions to enhance teaching skills and techniques.
- Supervised small group activities.
- Created calm and disciplined classroom environment to improve student focus.
- Organized instructional materials, bulletin boards, displays, and demonstrations.
- Participated in professional development workshops related to teaching strategies.
- Attended faculty meetings as requested by the lead teacher.
- Promoted a cooperative learning environment that encourages collaboration among students.
Restaurant Hostess
Casa Herrera
Thorndale
04.2018 - 08.2021
- Assisted in maintaining a clean and organized front-of-house environment.
- Provided menus and explained daily specials to enhance customer knowledge.
- Handled guest inquiries and resolved minor issues promptly and professionally.
- Monitored restaurant flow to optimize seating capacity and reduce wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Welcomed guests and managed seating arrangements for smooth dining experiences.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Managed reservations, waitlists, and special requests for large parties.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Balanced cash register at end of shift according to established procedures.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Built positive relationships with other front-of-house and kitchen staff.
Education
High School Diploma -
Coatesville Area Senior High School
Coatesville, PA06-2021
Some College (No Degree) - cosmetology
Technical College High School Brandywine Campus
Downingtown, PASkills
- Classroom management
- Multitasking and organization
- Product knowledge
- Client engagement
- Time management
- Adaptability
- Paperwork processing
- Client relations
- Problem resolution
- Money handling
- Customer consulting
- Prioritization
- Call center experience
- Professional development participation
- Positive reinforcement
- Team collaboration
- School policies and procedures
- Skills development
- Parent-teacher communication
- Problem-solving abilities
- Microsoft outlook
Languages
Spanish
Native/ Bilingual
Certification
Cpr
Timeline
Assistant Teacher
Tutortime
08.2021 - 01.2026
Restaurant Hostess
Casa Herrera
04.2018 - 08.2021
High School Diploma -
Coatesville Area Senior High School
Some College (No Degree) - cosmetology
Technical College High School Brandywine Campus