Dennis Paley
Southampton
Summary
Driven and persuasive professional with leadership experience in fast-paced service and technical industries. Known for rapidly advancing in roles, streamlining operations, and delivering strong data-backed results. Adept at identifying needs, solving complex problems, and offering tailored solutions that build lasting customer relationships. Fluent in Russian, and a natural communicator.
Overview
7
7
years of professional experience
Work History
Solar Service Manager
Exact Solar
Newtown
10.2023 - Current
- Promoted from general assistant to manager of the service department within four months due to performance, excellent problem-solving skills, and persuasive customer communication.
- Handled all customer communications, offering tailored service solutions, providing quotes, managing follow-ups, and ensuring a positive experience.
- Oversaw intake, quoting, scheduling, invoicing, project delivery, and profit tracking, effectively functioning as a sales liaison, project manager, and accountant.
- Built trust with clients by clearly explaining complex service needs, and offering efficient and cost-effective solutions.
- Revamped internal systems to improve turnaround time, increase repeat service requests, and ensuring a smooth process from the moment a phone call is received to the moment that the final invoice is fulfilled.
Valet Manager
Open Door Valet
Southampton
07.2018 - 01.2020
- Advanced from valet to account manager, trusted with managing high-end private events, VIP clients, and high-end restaurants.
- Oversaw logistics, staff coordination, and on-site client service, ensuring seamless experiences for event organizers and guests.
- Built strong client relationships through professionalism, quick thinking, and a strong focus on guest satisfaction.
Education
Associate of Arts - Business
Bucks County Community College
Newtown, PA05-2019
Skills
- Fast learner with an intuition for sales
- High motivation and work ethic
- Excellent problem solver
- Clear and persuasive communication
- Client relationship management
- Critical thinking to improve internal processes
- Financial analysis
- Logistic and multi-party coordination
Accomplishments
- Junior-olympic swimmer. Competed in 12 sanctioned events, demonstrating discipline, resilience, and elite-level performance.
- High school pull-up record breaker. Showcasing exceptional physical fitness, dedication, and a goal-oriented mindset.
- Promoted to leadership roles ahead of schedule and in multiple positions.
- Recognized for developing a new workflow processes that increase team efficiency.
Affiliations
Outside of work I stay active and engaged through fitness, travel, and sports. I enjoy camping, fishing, and anything else under the sun that allows me to spend time outdoors. I particularly enjoy coordinating events and trips with loved ones. I ensure to spend ample time with family as they are the most important people in my life, which also ensures I never lose my bi-lingual ability.
Languages
English
Native/ Bilingual
Russian
Full Professional
Timeline
Solar Service Manager
Exact Solar
10.2023 - Current
Valet Manager
Open Door Valet
07.2018 - 01.2020
Associate of Arts - Business
Bucks County Community College
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