Denys Duzinkevych
-
Bensalem
Summary
Dynamic Assistant Manager at American Eagle Outfitters with a proven track record in operations management and customer service. Enhanced customer satisfaction through effective problem-solving and team leadership, fostering loyalty and repeat business. Skilled in inventory management and staff training, driving performance and maintaining a positive work environment.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Assistant Manager
American Eagle Outfiters
1420 Franklin Mills Cir, Philadelphia, PA 19154
06.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Optimized warehouse space usage through regular reorganization efforts that aligned storage locations with demand patterns for products.
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Mopped and vacuumed floors to remove residue and restore finished appearance.
Sales Associate
Gas Station
Ukraine
05.2021 - 09.2022
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Bensalem High School
4319 Hulmeville Rd, Bensalem, PA 19020 05.2001 -
Skills
Operations management
Team leadership
Employee performance evaluations
Problem-solving
Task delegation
Decision-making
Time management
Customer service
Adaptability and flexibility
Team collaboration
Staff training and development
Timeline
Assistant Manager
American Eagle Outfiters
06.2023 - Current
Sales Associate
Gas Station
05.2021 - 09.2022
High School Diploma -
Bensalem High School
05.2001 -