DEON BROWN
Folcroft,PA
Summary
Project management professional with track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Data Analysy/Scrum Master/Project Manager
COMCAST CORPORATION
Philadelphia, PA
01.2021 - 01.2026
- Conducted advanced statistical analysis on operational workflows, marketing trends, and sales activity identifying key data improvements to increase resource utilization by 60% and improve overall efficiency.
- Managed a complex project portfolio of 4+ concurrent initiatives, driving 95% on-time and within-scope delivery across all business units.
- Served as Scrum Master and central liaison between over 30 business stakeholders, 10+ product teams, 5 development teams, and leadership, increasing feature delivery velocity by 20%.
- Developed over 20 comprehensive reports tracking operational performance metrics, successfully identifying 5 primary growth opportunities adopted by leadership.
- Identified and mitigated 90% of project risks while proactively managing critical escalations, preventing project scope creep and saving an estimated $[Amount] in potential overhead.
- Built over 30 executive-level Tableau dashboards for forecasting and capacity planning, which centralized key performance indicators and gave leadership 100% data visibility.
- Mentored over 15 team members on Agile methodologies and project governance, accelerating team adoption rates and contributing to 2 internal promotions.
- Collaborated with executive leadership to pinpoint operational improvements, implementing process enhancements that boosted organizational efficiency by 30%.
- Streamlined the project intake and governance workflow across 4 business units, reducing intake processing time by 80%.
Supervisor, Advanced Ring Community Support
RING / AMAZON
Malvern, PA
01.2019 - 01.2021
- Managed and resolved over 20+ high-priority escalations daily, serving as the primary point of contact to reduce issue resolution time and maintain a 98% customer retention rate.
- Developed and executed operational improvement strategies that boosted overall team performance metrics by 35% and lifted customer satisfaction KPI scores..
- Facilitated bi-weekly cross-functional governance meetings with 3key stakeholder groups, including Engineering, Product Management, and QA, aligning project objectives to accelerate delivery timelines by 40%.
- Built 5-10 interactive KPI dashboards in Tableau, centralizing performance data to give executive leadership 100% operational visibility to agent performance.
- Partnered directly with 10+ Tier-1 leadership teams to pinpoint process bottlenecks, implementing service enhancements that reduced customer escalations by 65%.
- Coached and mentored 12+ team members, directly resulting in 5 internal promotions and fostering a culture of professional growth that improved team retention by 10%.
Supervisor, Billing Governance & Quality Assurance
COMCAST CORPORATION
Philadelphia, PA
01.2018 - 01.2019
- Designed and implemented 5+ enterprise governance processes and automated testing frameworks, elevating quality standards to achieve a 95% defect-free rate during system deployments.
- Directed end-to-end governance and quality initiatives for 20+ major enterprise system migrations, ensuring 100% operational readiness and zero post-launch downtime.
- Orchestrated User Acceptance Testing (UAT) and release management across 3 product lines, aligning stakeholder communications to accelerate deployment readiness by 70%
- Engineered a centralized knowledge management architecture in Confluence, standardizing 50+ documentation assets to boost informational accessibility and reduce team onboarding time by 35%..
Supervisor, Customer Care & Technical Support
COMCAST CORPORATION
Philadelphia, PA
01.2016 - 01.2018
- Managed a high-performing operational team of 15+ technical support representatives focused on customer satisfaction, issue resolution and service delivery, improving overall NPS scores by 45%.
- Led targeted performance improvement initiatives, including coaching, training, and strategic workforce planning that boosted overall team productivity by 60% and resulted in 20+ internal promotions.
- Collaborated directly with senior leadership to implement cross-functional process improvements to reduce support ticket escalation by 20%.
- Facilitated over 30+ interactive workshops, alignment meetings, and specialized training programs, aligning 3 business units to support key corporate growth objectives.
Education
Master Certificate - Program Management
University of Phoenix
Philadelphia08.2027
Bachelor of Science - Networking Engineering
Peirce College
Philadelphia, PA06.2006
Skills
- Portfolio & Program Management - Project planning - Risk & Issue Management - Escalation Resolution
- Agile & Scrum Leadership - Program Governance - Process Improvement
- Client Relationship Management - Customer retention - Strategic Account Management - Professional Services Delivery - Executive Stakeholder Engagement
- Tableau - Jira - Rally - SQL - Microsoft Office Suite - Confluence - Visio
- Budget forecasting - Project scheduling - Project development - Project scheduling
Certification
- PMI Certification (In Progress)
- Six Sigma Yellow Belt
- CompTIA A+ Certification
Timeline
Data Analysy/Scrum Master/Project Manager
COMCAST CORPORATION
01.2021 - 01.2026
Supervisor, Advanced Ring Community Support
RING / AMAZON
01.2019 - 01.2021
Supervisor, Billing Governance & Quality Assurance
COMCAST CORPORATION
01.2018 - 01.2019
Supervisor, Customer Care & Technical Support
COMCAST CORPORATION
01.2016 - 01.2018
Master Certificate - Program Management
University of Phoenix
Bachelor of Science - Networking Engineering
Peirce College