Dereck Duffy
East Petersburg
Summary
Dynamic operations manager with a proven track record at Wayne's Towing & Recovery, excelling in team leadership and strategic planning. Enhanced productivity through effective coaching, while resolving customer disputes to elevate service quality. Skilled in emergency response, ensuring safety and operational efficiency across diverse environments.
Overview
21
21
years of professional experience
Work History
Manager
Wayne's Towing & Recovery
01.2014 - Current
- Motivate employees, resulting in elevated productivity and engagement levels.
- Accomplished various tasks within established deadlines, ensuring operational efficiency.
- Maintain organized and safe environment for employees and patrons.
- Resolved customer disputes promptly to uphold service quality.
- Managed responses to roadway emergencies through swift action and coordination.
- Oversee management and maintenance of fleet consisting of 22 vehicles.
- Promoted to manager in 2018
Volunteer
Witmer Fire Protective Association
02.2004 - Current
- Ensured safety and emergency response effectiveness as firefighter and lieutenant.
- Participated in disciplinary board to enforce standards and regulations within department.
- Provided strategic oversight and guidance as board of directors member.
- Managed facility upgrades and maintenance as trustee.
Volunteer
MTFR Neffsvile Fire Department
08.2011 - 07.2017
- Live in firefighter for 2 years then served the rest of my time as a duty crew member
- Served as Vice President for 2 years
Air Craft Rescue Firefighter
Lancaster Airport Authority
10.2012 - 01.2014
- Responded to Aircraft Emergencies
- Maintained optimal operational readiness of fire apparatus and equipment through diligent inspection, cleaning, and maintenance routines.
- Reduced on-site accidents by consistently adhering to safety protocols and effectively communicating with team members during emergencies.
- Provided support during airport disaster drills, ensuring accurate representation of real-world scenarios to improve overall preparedness levels.
- Operated hoses, pumps, ladders and other firefighting equipment.
Owner/Operations Manager
Duffys Lawncare
03.2009 - 04.2013
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
High School Diploma -
Conestoga Valley
Lancaster Pa01-2010
Emergency Services
LCCTC Protective Service Academy
Lancaster Pa01-2010
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Relationship building
- Strategic planning
- Emergency response
- Coaching and mentoring
Timeline
Manager
Wayne's Towing & Recovery
01.2014 - Current
Air Craft Rescue Firefighter
Lancaster Airport Authority
10.2012 - 01.2014
Volunteer
MTFR Neffsvile Fire Department
08.2011 - 07.2017
Owner/Operations Manager
Duffys Lawncare
03.2009 - 04.2013
Volunteer
Witmer Fire Protective Association
02.2004 - Current
High School Diploma -
Conestoga Valley
Emergency Services
LCCTC Protective Service Academy
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