DeShawn Bell-Ross
Office Coordinator & Talent Acquisition Specialist
Cranberry Township
Summary
Dynamic and detail-oriented Administrative Professional with a unique blend of high-volume front office coordination and full-cycle talent acquisition experience. Expert at managing multi-provider schedules, answering multi-line phone networks, and delivering an elite, welcoming environment rooted in 5+ years employment with Ritz-Carlton Hotels. Proven track record in recruitment operations, including sourcing candidates, coordinating interview logistics, and facilitating seamless onboarding compliance. Highly skilled in leveraging digital databases and EMR/ATS platforms to maintain absolute data integrity while optimizing both the patient and client experiences.
Overview
12
12
years of professional experience
Work History
Front Office Coordinator
North Hills Orthopedic & Sports PT
02.2023 - Current
- Manage daily front-office operations, patient registration, and complex insurance scheduling for a busy physical therapy practice to optimize operational efficiency.
- Directed secure patient data processing and healthcare compliance protocols as primary point of contact for patient inquiries, enhancing patient trust and satisfaction.
- Coordinate front-desk logistics, handle multi-line phone routing, and manage practice records to improve administrative workflow speeds..
- Verified insurance eligibility and deductibles for 100+ patients monthly, maintaining 98% accuracy rate to ensure smooth patient services.
- Secure prior authorizations across insurance payers, reducing day-of-service procedure cancellations.
- Prepare and submit 300+ clean electronic claims weekly via Empower EMR, achieving a 95% first-pass acceptance rate.
- Tracked aging accounts receivable in Empower EMR and resolved denied claims within 14 days, recovering revenue and minimizing financial loss.
Recruiter
SSI People
10.2019 - 07.2020
- Identified quality candidates through advanced Boolean search techniques using multiple job boards: Monster, Dice, CareerBuilder, Zip Recruiter, Indeed, LinkedIn, and more.
- Used social media and networking to identify active and passive candidates.
- Utilized social media and networking to source active and passive candidates, enhancing candidate pool diversity.
- Aligned technical talent and soft skills with client requirements to ensure optimal candidate placements.
- Cultivated strong relationships with consultants and clients to strengthen partnerships and improve collaboration.
- Performed full life cycle recruiting: requirements gathering, candidate sourcing, pre-screening, client submissions, salary negotiations and candidate close.
- Oversaw offers and onboarding process.
- Provided regular reports of recruiting efforts and successes.
Talent Acquisition Recruiter
SDLC Partners, L.P.
05.2018 - 10.2019
- Performed full life cycle recruiting: requirements gathering, candidate sourcing, pre-screening, client submissions, salary negotiations and candidate close.
- Developed and implemented targeted recruitment strategies to attract top talent.
- Conducted in-depth candidate interviews to assess qualifications and cultural fit.
- Utilized applicant tracking systems to streamline candidate management.
- Identified quality candidates using advanced Boolean search techniques across multiple job boards.
- Maintained strong partnerships with consultants and clients to enhance collaboration.
- Created talent pipelines to source both active and passive candidates of active and passive candidates for specific skill sets/job categories for active.
- Directed the offer and onboarding process for incoming employees and onboarding process.
Recruitment Specialist
The Institute for Transfusion Medicine (ITxM)
08.2014 - 04.2018
- Executed multi-site high volume full life cycle recruiting for Institute of Transfusion Medicine and subsidiaries in Pennsylvania, Illinois, and Virginia, ensuring alignment with organizational needs and culture.
- Executed multi-site high volume full life cycle recruiting for the Institute of Transfusion Medicine and its subsidiaries located in Pennsylvania, Illinois and Virginia.
- Collaborated with hiring managers to refine job descriptions and identify key qualifications.
- Conducted comprehensive candidate assessments, including behavioral interviews and skills evaluations.
- Developed and implemented best practices in recruitment, selection, hiring, retention, departmental support, management, and reporting.
- Evaluated new positions and prepared job functional analysis and job descriptions.
- Developed requisitions, advertising, candidate sourcing/screening, interview process, candidate selection and onboarding.
- Implemented outreach initiatives with colleges, vocational schools, and local organizations to attract high caliber candidates for critical roles.
- Served as point for employment related activities that involve 3rd parties including agencies and search firms.
- Planned and facilitated multi-city new employee orientation to foster positive attitude toward organizational objectives.
Education
Masters of Business Administration (MBA) -
University of Phoenix
New Orleans2007
Bachelor of Science - Marketing
Xavier University of Louisiana
New Orleans, LA1996
Skills
- Front office management
- Client relations management
- Billing management
- Insurance eligibility verification
- Confidential information & HIPPA Compliance
- Skilled in managing applicant tracking systems
- Customer service
Affiliations
- Society for Human Resources Management (SHRM)
- Pittsburgh Human Resources Association (PHRA)
Timeline
Front Office Coordinator
North Hills Orthopedic & Sports PT
02.2023 - Current
Recruiter
SSI People
10.2019 - 07.2020
Talent Acquisition Recruiter
SDLC Partners, L.P.
05.2018 - 10.2019
Recruitment Specialist
The Institute for Transfusion Medicine (ITxM)
08.2014 - 04.2018
Masters of Business Administration (MBA) -
University of Phoenix
Bachelor of Science - Marketing
Xavier University of Louisiana