Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Desirae Nealis

Philadelphia

Summary

Dynamic customer service professional with a proven track record at Shoprite Of Aramingo, excelling in conflict resolution and effective communication. Cultivated strong customer relationships while managing diverse inquiries, enhancing satisfaction. Recognized for meticulous recordkeeping and a courteous demeanor, ensuring a seamless experience for all clients. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

3
3
years of professional experience

Work History

Customer Service Rep/Bookeeeper

Shoprite Of Aramingo
Philadelphia
04.2022 - Current
  • Cultivated strong customer relationships through engaging interactions and personalized support.
  • Managed inbound calls, chats, and emails to enhance the overall customer service experience. Maintained detailed records of customer interactions, transactions, and feedback for future reference.
  • Responded to customer inquiries via phone, email, and chat to ensure satisfaction.
  • Performed administrative tasks including filing paperwork, updating databases, and generating reports.
  • Answered customer inquiries via phone, email, and chat.

Education

Certificate For Medical Billing - Medical Coding And Billing

DpPT Business School
Philadelphia, PA
11-2003

Skills

  • Data entry
  • Customer service
  • Call handling
  • Customer relationship management
  • Conflict resolution
  • Attention to detail
  • Effective communication
  • Strong teamwork
  • Appointment scheduling
  • Recordkeeping strengths
  • Courteous demeanor
  • Task prioritization
  • Clerical support
  • Scheduling
  • Multitasking and organization
  • Active listening
  • Filing
  • Office equipment proficiency
  • Stress management
  • Customer education

Affiliations

  • I am very open minded and welcoming of anything that is expected of me. I am open to learning in any different field. I am great with children as I was a stay at home mom for about 12 years as well as I also took care of children ranging in ages from newborn till kindergarten age, when they started school.

Timeline

Customer Service Rep/Bookeeeper

Shoprite Of Aramingo
04.2022 - Current

Certificate For Medical Billing - Medical Coding And Billing

DpPT Business School
Desirae Nealis