Desiree Letts
Brookhaven,Pa
Summary
- Dynamic Store Manager with a proven track record at Ritas, excelling in customer service and inventory management. Expert in training and mentoring staff, enhancing team performance and customer satisfaction. Successfully implemented strategies that improved store profitability while ensuring compliance with health regulations. Committed to fostering a positive shopping experience and operational excellence.
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Overview
13
13
years of professional experience
Work History
Store Manager
Ritas
02.2018 - Current
- Managed daily operations to ensure efficient store performance and customer satisfaction.
- Trained and developed team members, fostering a collaborative work environment.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales trends to adjust merchandising strategies and enhance profitability.
- Ensured compliance with health and safety regulations to maintain a safe shopping environment.
- Resolved customer inquiries and complaints promptly, enhancing overall customer experience.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
Care Giver
Friends and Helpers
01.2013 - 06.2016
- Assisted clients with daily living activities, ensuring comfort and safety in home environments.
- Developed personalized care plans based on individual needs and preferences to enhance quality of life.
- Monitored client health and reported changes to healthcare professionals for timely interventions.
- Coordinated transportation for clients to medical appointments, fostering independence and accessibility.
- Provided companionship, engaging clients in meaningful conversations and activities to combat loneliness.
- Trained new caregivers on best practices for patient care and adherence to safety protocols.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Cashier
CVS Pharmacy
06.2012 - 01.2013
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service to enhance shopping experiences.
- Maintained clean and organized checkout areas to ensure safety and efficiency.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Adapted quickly to changes in store policies and procedures for improved service delivery.
- Greeted customers entering store and responded promptly to customer needs.
Education
Springfield High School
Springfield, PA06.2012
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Store operations
- Store opening and closing
- Training and mentoring
- Friendly and positive
- Inventory management
- Shift scheduling
- Recruitment and hiring
Timeline
Store Manager
Ritas
02.2018 - Current
Care Giver
Friends and Helpers
01.2013 - 06.2016
Cashier
CVS Pharmacy
06.2012 - 01.2013
Springfield High School
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