Desiree Ortiz-Ramos
Lancaster
Summary
Focused nursing student aiming to continue skill-building while delivering exceptional patient care. Skilled in vital sign assessment and patient evaluation etc. Enthusiastically seeking to continue to build on my experience and skills I've learned and continue to learn during nursing school. I have currently completed my first year of nursing school. Set to graduate in December 2026.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Akita Pest Control LLC.
01.2019 - 08.2019
- Conducted full front office reception duties
- Operated multi-line telephone system
- Answered, screened and routed all incoming calls
- Scheduled appointments and meetings
- Coordinated conference and meeting rooms
- Organized catering for meetings
- Performed administrative duties including faxing, filing and managing incoming and outgoing mail
- Prepared correspondence
- Maintained filing systems
- Managed office equipment maintenance
- Maintained office supply inventory
Administrative Assistant
Esperanza Hope for the Future Counseling Services, Inc.
09.2016 - 01.2019
- Assisted with the presentation of company protocols and policies to new hires.
- Conducted daily duties, ensured deadlines were met and work was completed according to company policies.
- Responsible for creating all advertising material including brochures and pamphlets.
- Implemented and monitored programs as directed by management. Saw each program through to completion.
- Responsible for working and resolving all customer service related issues with clients, providers and vendors.
- Generated memos, emails, documents, and other reports for management.
- Held biweekly meetings to report work flow and provided suggestions to management for improving retention of patients, company growth, and services provided.
- Assumed responsibility for maintaining office equipment, including computers, copy machines, fax machines, office supplies inventory and order items as needed.
- Responded to questions and requests for information from providers and vendors.
- Scheduled over 300 clients for therapist and doctors on a weekly basis.
- Filed client’s medical records while providing patient confidentiality and protecting patient’s privacy, in accordance with company policies and HIPPA laws.
- Served as translator for the physician and patient when language was a barrier.
- Audited over 300 files to make assure compliance with company policies and state laws.
Education
Associate of Science -
Harrisburg Area Community College
Lancaster, PA12-2026
Skills
- Data entry and management
- Typing skills
- Knowledge of basic accounting principles and procedures
- MS Word
- Organization and planning skills
- Communication skills
- Customer service skills
- Information gathering and management
- Adaptability and flexibility
- Problem-solving
- Attention to detail
- Strong sense of urgency
- Confidentiality
- Patient care
- HIPAA compliance
- Mobility assistance
- Vital signs monitoring
- ADL assistance
- Vitals monitoring
- Catheter care
- Infection control standards
- Patient monitoring
- Basic nursing care
- Wound dressing
- Direct patient care
- Patient assessments
- Patient feeding
- Team collaboration
- Pain assessment
- Vital signs
- Taking and recording vital signs
- First aid and CPR
Timeline
Administrative Assistant
Akita Pest Control LLC.
01.2019 - 08.2019
Administrative Assistant
Esperanza Hope for the Future Counseling Services, Inc.
09.2016 - 01.2019
Associate of Science -
Harrisburg Area Community College