Desmond Green
Green Tree
Summary
Dedicated customer support professional with experience in resolving customer complaints and enhancing satisfaction. Proven track record in managing high-stress situations, handling escalated calls, and providing empathetic resolutions, leading to increased customer loyalty. Skilled in problem-solving, communication, and utilizing Microsoft and Excel for efficient service delivery, seeking to leverage expertise in a Customer Support role.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Customer Service Rep
Elite Complete Staffing
08.2024 - 01.2025
- Improved customer satisfaction through prompt resolution of technical issues and delivery of effective solutions.
- Collaborated with sales representatives to streamline client onboarding, contributing to increased client retention.
- Guided junior team members in developing essential problem-solving skills and technical expertise.
Customer Service & Chat Support Retention
J&S Insurance Agency
01.2023 - 08.2024
- Maintained high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts regaining customers loyalty and saving clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business through calls & chat support methods.
- Responded to customer requests for Medicaid and other insurance policies to see what they cover and where they are eligible to go, services and company information.
- Processed policy updates and changes accurately, ensuring client needs are met in a timely manner.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Customer Service Representative
Sutherland Global
08.2021 - 10.2022
- Assisted customers with inquiries and resolved issues effectively
- Educated customers about products and services for informed decisions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma - Caribbean Secondary Education
Pembrokehall High School
09.2008 - 07.2013
Skills
- Microsoft and Excel Software Management
- Excellent Communication Skills
- Typing Skills (40 Wpm)
- Great Listening Skills
- Good Time Management
- Problem Resolution Abilities
- Empathetic and Genuine
- Call Control
Certification
Customer service, Soft Skills & Leadership Training, 07/01/22
References
Kadian Samuels
Supervisor
Samuelskadian2@gmail.com
Timeline
Customer Service Rep
Elite Complete Staffing
08.2024 - 01.2025
Customer Service & Chat Support Retention
J&S Insurance Agency
01.2023 - 08.2024
Customer Service Representative
Sutherland Global
08.2021 - 10.2022
High School Diploma - Caribbean Secondary Education
Pembrokehall High School
09.2008 - 07.2013