Results-driven leader that has a strong love for child development, with strong background in strategic management and organizational growth.
Overview
12
12
years of professional experience
Work History
Barback/Waitress
Sueno
10.2023 - 01.2024
Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
Restocked ice, condiments, and snacks.
Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
Assisted in setting up and breaking down bar area for special events.
Delivered food to customers at bar and tables.
Learned how to make wide variety of mixed drinks.
Program Manager
Indo-American Chinese Council
02.2020 - 08.2023
Built strong relationships with stakeholders for collaborative project success.
Develop a daily curriculum for the children that includes the preparation of engaging creative activities, games, outdoor activities and teaching programs that are age and culturally appropriate;
· Develop and maintain positive relations with parents and/or guardians
· Coordinates programmed activities; with site-based administration to create, plan and implement, site-based goals and initiatives.
Coordinated team efforts for project milestones, driving engagement and accountability.
Managed and supervised administrative and daily program operations, complying with policies and regulations.
Managed cross-functional teams for successful project completion within deadlines and budgets.
Director
Rock Foundation Early Learning Academy
06.2019 - 01.2020
Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
· Created and provided referrals, enroll families in programs such as affordable childcare, K-12 enrollment and post- secondary educational programming for minors, housing and food assistance.
· Responsible for daily operations of childcare center - Ensure safe environment for children and manage teaching staff.
Site Director
Philadelphia Parks & Recreation Department
04.2017 - 06.2018
Maintained compliance with regulatory requirements while continuously seeking opportunities for process improvement based on best practices.
Provided leadership and guidance to staff through ongoing training initiatives, boosting employee retention rates.
Developed strategic plans for site growth, resulting in increased revenue and profitability.
· Supervised a team of 10, ensured all site personnel used quality workmanship in accordance with plans and client needs.
Behavioral Health Worker
WES Health Systems
09.2013 - 06.2016
Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
Built and maintained positive staff relationships to promote teamwork and better serve clients.
Completed documentation for every incident and forwarded to correct personnel for review.
· Built and maintained positive staff relationships to promote teamwork and better serve clients.
· Completed documentation for every incident and forwarded to correct personnel for review.
· Implemented and established behavior strategies by setting rules, reiterating expectations and rewarding good behavior for students.
· Performed client intake procedures according to internal standards for new admissions.
Residential Counselor
Wordsworth Academy
06.2012 - 08.2013
Prepared reports for team meetings to ensure informed decision-making.
Developed trusting relationships for enhanced communication and rapport.
Supported colleagues by providing backup during high-demand situations.
Managed crisis situations by implementing de-escalation techniques.
Coordinate with upper management to define program goals and objectives for center-based initiatives
Communicated with and directed residents' daily routines
Residents primary advocate with external parties, such as health-care facilities or social services agencies.
Assist team members in teaching alternative skills and creating a supportive educational culture through supplemental aids and individualized accommodations.
Engaged intervention techniques to deescalate aggressive and hostile behavior of residents.
Education
Bachelor of Arts - Psychology
Cheyney University of Pennsylvania
Cheyney, PA
05-2011
Skills
Staff management
Compliance monitoring
Staff development
Employee training
Child development expertise
Budgeting and finance
Parent communication
Curriculum planning
Problem-solving abilities
Organizational skills
Adaptability and flexibility
Timeline
Barback/Waitress
Sueno
10.2023 - 01.2024
Program Manager
Indo-American Chinese Council
02.2020 - 08.2023
Director
Rock Foundation Early Learning Academy
06.2019 - 01.2020
Site Director
Philadelphia Parks & Recreation Department
04.2017 - 06.2018
Behavioral Health Worker
WES Health Systems
09.2013 - 06.2016
Residential Counselor
Wordsworth Academy
06.2012 - 08.2013
Bachelor of Arts - Psychology
Cheyney University of Pennsylvania
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