Summary
Overview
Work History
Education
Skills
Timeline
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Destiny Hickey

Pittsburgh,Pa

Summary

Dynamic bartender with a proven track record at Shawn Ryan's Pub, excelling in high-pressure environments. Renowned for exceptional customer service and conflict de-escalation skills, fostered loyal clientele while training new staff. Adept at multitasking and maintaining compliance with regulations, consistently enhanced guest experiences through effective communication and relationship building. Also known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results.

Overview

7
7
years of professional experience

Work History

Bartender

Shawn Ryan's Pub
05.2020 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Bartender

Tramps Bar and Grill
09.2021 - 08.2023
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Contributed to event success, planning beverage menus and efficiently serving large groups.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.

Bartender

Just One More Saloon
01.2019 - 08.2023
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

Medical Records Specialist

Quest Diagnostics
10.2018 - 03.2020
  • Maintained patient records in compliance with security regulations.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Assisted healthcare providers with timely access to patient information, facilitating optimal treatment decisions.
  • Developed efficient workflows for data entry tasks, enhancing overall productivity within the department.
  • Maintained patient confidence by keeping patient records information confidential.
  • Managed electronic medical records for patients.

Education

High School Diploma -

Brashear High School
Pittsburgh, PA
06.2018

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Patience and tolerance
  • Engaging personality
  • Complex Problem-solving
  • Handling difficult customers
  • Relationship building and management
  • Conflict de-escalation

Timeline

Bartender

Tramps Bar and Grill
09.2021 - 08.2023

Bartender

Shawn Ryan's Pub
05.2020 - Current

Bartender

Just One More Saloon
01.2019 - 08.2023

Medical Records Specialist

Quest Diagnostics
10.2018 - 03.2020

High School Diploma -

Brashear High School

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Destiny Hickey