Destiny Mickens
Uniontown
Summary
Experienced Pharmacy Benefits Manager with expertise in pharmacy operations, regulations, and cost management. Knowledgeable in drug utilization review, formulary management, and provider network relations. Delivers strategic oversight of healthcare costs while ensuring high-quality patient care. Developed efficient pharmacy benefits programs that enhance patient satisfaction.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Pharmacy Benefit Manager
CVS Health
Uniontown
11.2023 - Current
- Negotiated rebates and discounts with drug manufacturers to reduce costs.
- Created and updated formularies of preferred drugs for insurance plans, enhancing client offerings.
- Reviewed drug utilization, identifying trends to support better patient outcomes and cost management.
- Developed and maintained pharmacy networks, increasing access to medications for patients.
- Processed pharmacy claims accurately and efficiently for clients.
- Managed mail-order specialty pharmacy services.
Waitress
Olive Garden
Uniontown
07.2018 - 01.2024
- Welcomed customers upon arrival customers in a fast-paced dining environment.
- Managed multiple tables and tasks efficiently during busy shifts.
- Provided detailed menu information and answered guest questions.
- Processed customer payments and handled cash transactions with accuracy, ensuring smooth operations.
- Ensured positive dining experience for all guests by addressing needs and resolving issues promptly.
Home Health Aide
Laurel House, Inc.
Uniontown
01.2022 - 11.2023
- Facilitated daily living activities and personal care to enhance client comfort and independence.
- Facilitated client interactions through conversation and activities to offer emotional support. and monitored client well-being.
- Coordinated housekeeping, meal preparation, and errands to maintain a supportive home environment.
DSP (Direct Support Professional)
FAYETTE RESOURCES
Uniontown
01.2022 - 01.2023
- Assisted clients with personal care and daily activities.
- Supported clients in personal care and daily activities to enhance quality of life.
- Encouraged clients to perform daily tasks independently to enhance their self-sufficiency.
Server
Buffalo Wild Wings
Morgantown
01.2019 - 12.2021
- Greeted and served guests in fast-paced restaurant, enhancing dining experience.
- Recommended menu items and addressed customer inquiries to improve satisfaction.
- Processed payments and transactions with accuracy, ensuring smooth operations.
- Maintained a clean and welcoming dining area.
Home Health Aide
Aggie Home Care
01.2020 - 10.2021
- Assisted patients with housekeeping, laundry, and meal preparation to ensure a clean and nurturing environment.
- Supported patients with housekeeping, laundry, and meal preparation.
- Completed errands for clients and provided companionship to clients.
Customer Service Representative
TTEC
Uniontown
05.2019 - 05.2021
- Addressed customer issues and answered questions promptly to ensure satisfaction.
- Delivered accurate product and service information to enhance customer understanding.
- Recommended additional products and services to fulfill customer needs.
Cashier
Walmart
Uniontown
02.2017 - 11.2018
- Processed cash, check, and credit card transactions, ensuring accuracy and efficiency for customer satisfaction.
- Processed cash, check, and credit card transactions for customers.
- Balanced cash drawer and maintained detailed transaction records to ensure financial accuracy.
- Balanced cash drawer and maintained transaction records.
Warehouse Worker
Stahl's
Masontown
06.2016 - 02.2018
- Received and processed warehouse stock, ensuring accurate inventory levels.
- Executed preparation and completion of orders for timely delivery or pickup.
- Performed inventory controls and maintained quality standards.
- Maintained cleanliness and safety in the working environment.
- Communicated and cooperated with supervisors and coworkers.
Education
High School Diploma -
Albert Gallatin Area Shs
Uniontown, PASkills
- Claims processing
- Healthcare compliance
- Quality assurance
- Effective communication
- Problem solving
- Microsoft Excel
- Complex data analysis
- Audit support
- Budgeting and forecasting
- Time series analysis
- Cost control programs
- Data analysis
- Pharmaceutical management
- Formulary design
- Formulary management
- Network development
- Cost analysis
- Pharmacy claims management
Certification
- Non-CDL Class C, 07/01/24, Present
- OSHA 10
- CPR Certification
Languages
English, Expert
Willing To Relocate
English, Expert
Timeline
Pharmacy Benefit Manager
CVS Health
11.2023 - Current
Home Health Aide
Laurel House, Inc.
01.2022 - 11.2023
DSP (Direct Support Professional)
FAYETTE RESOURCES
01.2022 - 01.2023
Home Health Aide
Aggie Home Care
01.2020 - 10.2021
Customer Service Representative
TTEC
05.2019 - 05.2021
Server
Buffalo Wild Wings
01.2019 - 12.2021
Waitress
Olive Garden
07.2018 - 01.2024
Cashier
Walmart
02.2017 - 11.2018
Warehouse Worker
Stahl's
06.2016 - 02.2018
High School Diploma -
Albert Gallatin Area Shs