Destiny Monseur
Luzerne
Summary
Dedicated Patient Access Representative with strong customer service skills. Experienced in appointment scheduling, insurance verification, and managing patient interactions to enhance overall satisfaction.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
Geisinger Women's Health Clinic
Wilkes-Barre
10.2022 - Current
- Scheduled patient appointments using electronic health record system.
- Verified insurance information to ensure accurate billing and coverage.
- Provided exceptional customer service to patients and their families.
- Communicated effectively with healthcare providers regarding patient needs.
- Managed patient check-in and check-out processes efficiently.
- Assisted in resolving patient inquiries and concerns promptly.
- Collected and updated patient demographic information accurately.
- Applied HIPAA privacy and security regulations while handling patient information.
Patient Access Representative
Geisinger Convenient Care
Wilkes-Barre
07.2024 - 02.2025
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assisted with preparing daily cash reports for accounting department.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Provided exceptional customer service to patients and their families.
Claims Representative
Geisinger Health Plan
Pittston
01.2018 - 08.2020
- Maintained accurate records of claim statuses and updates for tracking purposes.
- Provided support to members regarding claims inquiries and appeals processes.
- Processed a high volume of claims efficiently while maintaining quality standards.
- Maintained detailed records of all communication with customers, claimants, providers, and internal departments.
Admissions Representative
Wilkes-Barre General Hospital
Wilkes-Barre
06.2015 - 01.2018
- Educated patients about hospital services and admission processes.
- Coordinated with medical staff to ensure timely patient registration.
- Managed electronic health records for accurate data entry and retrieval.
- Assisted patients in completing necessary admission paperwork efficiently.
- Collaborated with other departments to streamline patient flow during peak times.
Education
Associate of Applied Science - Science
Luzerne County Community College
Nanticoke, PA05-2018
High School Diploma -
Wyoming Valley West
Plymouth06-2012
Skills
- Electronic health records
- Insurance verification
- Appointment scheduling
- HIPAA compliance
- Patient registration
- Customer relationship management
Timeline
Patient Access Representative
Geisinger Convenient Care
07.2024 - 02.2025
Patient Access Representative
Geisinger Women's Health Clinic
10.2022 - Current
Claims Representative
Geisinger Health Plan
01.2018 - 08.2020
Admissions Representative
Wilkes-Barre General Hospital
06.2015 - 01.2018
Associate of Applied Science - Science
Luzerne County Community College
High School Diploma -
Wyoming Valley West