Destiny Newswanger
Lewistown
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2024
2024
years of professional experience
Work History
Entry Level Life Insurance Agent
The Assurance Group
2024 - 2025
- Minor “in field” work dealing with clients seeking life insurance.
- Minor experience selling life insurance.
- Built strong client relationships through effective communication and follow-up strategies.
- Participated in professional development opportunities through Zoom such as training sessions and conferences to stay informed on best practices within the life insurance industry.
Mechanic / Sales Leader
Forced Four LLC
01.2020 - 01.2024
- Performed diagnostics to determine necessary parts for repair or replacement.
- Performed routine maintenance on vehicles to ensure optimal performance and safety.
- Collaborated with team members to identify complex problems and develop solutions.
- Provided exceptional customer service resulting in long-term client relationships by providing detailed explanations of repairs and maintenance suggestions.
- Performed clerical tasks including answering inbound calls, initiating outbound calls to clients and parts representatives’ and handling website orders for parts and inventory.
- Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
Daycare Associate Teacher
KinderCare
01.2020 - 01.2021
- Enhanced infant learning by implementing age-appropriate activities.
- Participated in professional and state regulated training workshops to stay current with the best early childhood development practices.
- Ensured a safe and nurturing environment for each child, maintaining strict adherence to daycare policies and guidelines.
- Established trust-based relationships with parents by addressing concerns honestly while maintaining confidentiality.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
Sales Associate
PetValu
01.2018 - 01.2020
- Maintained inventory accuracy through regular stock checks and effective organization of visually appealing merchandise displays
- Assisted customers in selecting pet products, ensuring satisfaction and fostering repeat business.
- Participated in staff training sessions to stay current on industry trends and practices for pet care.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Resolved customer inquiries and concerns promptly, improving overall service experience and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Accident & Health License -
PA Insurance Dept.
09-2025
Life & Fixed Annuities License -
PA Insurance Dept.
09-2025
High School Diploma -
Warwick High School
01-2019
Skills
- Strong communication
- Client retention
- Phone etiquette
- Teamwork/management
- Great attention to detail
- Ability to complete tasks in a timely manner
- Recordkeeping strengths
- Office equipment proficiency
Interests
Motivated professional with strong attention to detail, creativity and proven multitasking abilities, seeking to leverage these strengths in a remote position As a mother of two young boys, I am committed to balancing professional excellence while effectively managing family responsibilities, I maintain a dedicated home office space, which I currently utilize for creative projects including calendar design, holiday card production, and photo editing, I pursue photography and tattooing as personal interests, tailoring these skills to connect with people and incorporate their personal stories into artistic expression, I have held numerous positions within the customer service sector; however, the most rewarding experience has been in a sales role, Although I am continuing to expand my knowledge of selling life insurance, I am highly motivated and committed to achieving success in this field
Timeline
Mechanic / Sales Leader
Forced Four LLC
01.2020 - 01.2024
Daycare Associate Teacher
KinderCare
01.2020 - 01.2021
Sales Associate
PetValu
01.2018 - 01.2020
Entry Level Life Insurance Agent
The Assurance Group
2024 - 2025
Accident & Health License -
PA Insurance Dept.
Life & Fixed Annuities License -
PA Insurance Dept.
High School Diploma -
Warwick High School