Destyne Schwenk
Allentown
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines. Pursues every opportunity to support team members and proactively address issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Raising canes
Allentown
04.2023 - 07.2025
- Oversaw daily restaurant operations to ensure quality service and efficiency.
- Managed staff scheduling to optimize labor and maintain service levels.
- Trained new employees on company standards and operational procedures.
- Implemented safety protocols to comply with health regulations and ensure cleanliness.
- Conducted inventory management to maintain stock levels and minimize waste.
- Developed team communication strategies to enhance collaboration and morale.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Ophthalmology Technician
Lehigh eye specialist
Allentown
04.2022 - 07.2023
- Conducted visual field tests and maintained accurate patient records.
- Operated diagnostic equipment to gather ocular data for physician review.
- Educated patients on eye care and post-operative instructions.
- Managed inventory of ophthalmic supplies and ensured proper organization.
- Collaborated with medical staff to streamline patient flow in the clinic.
- Instructed patients on how to properly insert and remove contact lenses.
- Ensured all instruments were properly sterilized prior to use on patients.
- Prepared patients for examination by taking medical histories and vital signs.
- Performed diagnostic tests, such as visual acuity testing, retinal photography, tonometry, and pachymetry.
- Provided post-operative instructions to patients regarding medication administration, wound care, activity restrictions.
Receptionist & Optometric Technician
Americas Best Eyeglasses And Contacts
09.2020 - 04.2022
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Assisted with onboarding new clients and securing paperwork completion.
- Answered phone promptly and directed incoming calls to correct offices.
General Manager
Arbys
04.2019 - 04.2022
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Interacted well with customers to build connections and nurture relationships.
- Mentored and motivated team members to achieve challenging business goals.
- Mitigated business risks by working closely with staff members and assessing performance.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed budget implementations, employee evaluations, and contract details.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Graduate - Masonry const
Lehigh Career And Technical Institute
Schnecksville, PA06.2016
William Allen High School
AllentownSkills
- Inventory Tracking and Management
- Eyeglass Fittings
- Price Structuring
- Team Leadership Expertise
- Manage Operations
- Management Training
- Budgeting and Cost Control
- Front Office Operations
- Employee training
- Customer service
- Team building
Additional Information
Captain of Lehigh valley women's rugby team
Timeline
Restaurant Manager
Raising canes
04.2023 - 07.2025
Ophthalmology Technician
Lehigh eye specialist
04.2022 - 07.2023
Receptionist & Optometric Technician
Americas Best Eyeglasses And Contacts
09.2020 - 04.2022
General Manager
Arbys
04.2019 - 04.2022
Graduate - Masonry const
Lehigh Career And Technical Institute
William Allen High School