Summary
Overview
Work History
Education
Timeline
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Devan Townley

Pittsburgh,PA

Summary

Results-driven retail operations leader with over 5 years of progressive experience in store management, human resources, and team supervision. Proven ability to lead high-performing teams, oversee daily store operations, and implement HR strategies that align with business goals. Skilled in employee relations, compliance, training, and performance management. Adept at resolving complex customer issues, ensuring data integrity in HRIS systems, and promoting workplace safety.

Overview

6
6
years of professional experience

Work History

Operations Assistant Store Manager

Lowe’s Companies
10.2024 - Current
  • Mentors and coaches associates to uphold store standards, increase operational efficiency, and maintain company values
  • Supports employee relations efforts, including disciplinary meetings, investigations, and performance management
  • Partners with HR leadership to align HR strategy with organizational goals and workforce planning initiatives
  • Administers compliance-driven drug testing programs, including random testing
  • Maintains and updates HRIS systems to reflect staffing changes, promotions, and new hires with 100% data accuracy
  • Plans and executes employee engagement initiatives and celebrations to strengthen morale and foster a positive workplace culture

Front & Back End Department Supervisor

Lowe’s Companies
09.2021 - 10.2024
  • Supervised front-end and back-end store operations, ensuring staffing, customer support, and task execution meet daily business needs and sales volume.
  • Provided daily coaching, performance feedback, and behavioral redirection to team members; escalated issues and partnered with HR when formal actions were required.
  • Conducted daily safety audits and coach team members on safe lifting, power equipment operation, and theft prevention procedures.
  • Supported recruiting coordination by assisting with interviews and providing input into hiring decisions.

Merchandise Operations Assistant Manager

JCPenney
05.2019 - 09.2021
  • Made strategic business and HR decisions based on long and short-term objectives with a staff of 50-80 employees and 5 supervisors
  • Enhanced onboarding effectiveness by helping orient new hires and reinforce store values.
  • Acted as manager-on-duty, overseeing all store departments and resolving escalated customer issues to protect brand loyalty.

Education

Bachelor of Science - Human Resource Management & General Management

Indiana University of Pennsylvania
Indiana, PA
09.2018

Timeline

Operations Assistant Store Manager

Lowe’s Companies
10.2024 - Current

Front & Back End Department Supervisor

Lowe’s Companies
09.2021 - 10.2024

Merchandise Operations Assistant Manager

JCPenney
05.2019 - 09.2021

Bachelor of Science - Human Resource Management & General Management

Indiana University of Pennsylvania

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Devan Townley