Devin Crisi
Aliquippa
Summary
Analytical and perceptive highly motivated employee with desire for new challenges, known for high productivity and efficient task completion. Specialized in employee claims direction, data analysis, and regulatory compliance which ensure accuracy and swift resolutions. Excel in problem-solving, communication, and negotiation to facilitate effective interactions with all stakeholders. Navigate complex and interpersonal scenarios with ease, focusing on delivering optimal outcomes. Adept at working effectively unsupervised and quickly mastering new skills. Proficient with computers and quick ability to understand new programs.
Overview
31
31
years of professional experience
1999
1999
years of post-secondary education
Work History
Human Resources and Customer Service
Crisi Construction
Aliquippa
06.2003 - Current
- Collaborated with owner to identify staffing needs and requirements.
- Conducted interviews and assessed applicants' qualifications, skills, experience, and fit for positions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
Production Operator
Versatex
Aliquippa
07.2022 - 02.2025
- Monitored equipment performance to identify and resolve issues promptly.
- Collaborated with team members to maintain a safe working environment.
- Conducted quality checks on products to ensure compliance with standards.
- Trained new operators on safety procedures and machine operation techniques.
- Documented production data accurately for inventory and reporting purposes.
- Assisted in troubleshooting mechanical problems to minimize downtime.
- Implemented process improvements to enhance production efficiency and safety measures.
- Collaborated with team members to increase efficiency and productivity on the production line.
- Inspected finished goods for defects prior to packaging or shipping out to customers.
- Followed detailed instructions for operating complex manufacturing equipment in a safe manner.
- Boxed, labeled, and moved items to keep production lines moving swiftly.
- Troubleshot issues with machines and made repairs.
- Set up and tended equipment with machine operators to complete runs.
- Assisted assessment of finalized product development to maintain QC standards.
- Organized incoming raw materials into designated areas ready for use in the production process.
- Adjusted machine settings as necessary to meet customer specifications for product size or shape.
- Performed regular inspections of production machinery to ensure optimal performance.
- Identified and resolved operational issues with the assistance of maintenance personnel.
- Setup and adjusted machines for daily operations.
- Operated heavy machinery such as forklifts, pallet jacks, cranes. to move materials around the facility safely.
- Utilized hand tools such as drills, saws, grinders. to perform assembly operations on components parts.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Facilitated communication between departments to streamline operations.
- Resolved personnel issues to maintain a positive work environment and morale.
- Coordinated with other departments to prioritize production schedules and assigned tasks accordingly.
- Supervised the daily activities of production line workers, providing guidance and support to ensure compliance with safety regulations.
Human Resources and Executive Assistant
Murray Security Firm
Tulsa
02.2001 - 11.2002
- Coordinated executive schedules and managed calendar appointments for senior leadership.
- Prepared and organized meeting materials for internal and external engagements.
- Assisted in drafting correspondence, reports, and presentations for various stakeholders.
- Led workforce planning initiatives to align staffing with organizational needs.
- Coordinated onboarding processes for new hires, ensuring smooth transitions.
- Administered benefits programs, addressing employee inquiries and concerns promptly.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Created job postings, tracked applicants and maintained applicant database.
- Directed HR programs, policies and processes to improve operational efficiency.
- Held exit interviews and documented information discussed with employees.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
- Ensured compliance with federal, state and local employment laws.
- Coordinated various benefits programs such as medical insurance, retirement plans and vacation policies.
- Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
Account Analyst
Browning Ferris Industries
Coraopolis
02.1999 - 07.2001
- Analyzed customer accounts to identify trends and improve service delivery.
- Managed billing inquiries and resolved account discrepancies efficiently.
- Collaborated with cross-functional teams to streamline account management processes.
- Collaborated with cross-functional teams to address complex customer issues promptly.
- Conducted root cause analysis to identify recurring problems and propose solutions.
- Documented customer interactions accurately for future reference and process improvement.
- Facilitated communication between customers and various departments to enhance satisfaction.
- Managed customer accounts and tracked outstanding invoices for prompt resolution.
- Coordinated communication with clients to address payment inquiries and disputes.
- Reviewed account statements to identify overdue payments and initiate collections process.
- Collaborated with sales team to resolve billing discrepancies and improve client relations.
Light Wheel Vehicle Mechanic and Main Comany H.R.
United States Army
Fort Bragg
02.1995 - 09.1999
- Diagnosed and repaired mechanical issues in light-wheel vehicles.
- Conducted regular maintenance on military vehicle systems and components.
- Utilized diagnostic tools to troubleshoot electrical and hydraulic systems.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of soldiers and their families promptly and efficiently.
- Collaborated closely with command to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
Account Specialist and Analyst
Consumer Portfolio Services
Tulsa
03.1997 - 01.1999
Education
Applied, Clinical, Counseling, Behavioral, And Bio
Northeastern State University
Broken Arrow, OK 06.2008 - 07.2011
Hopewell Area High School
Aliquippa, PASome College (No Degree) - Mathematics
Fayetteville Technical Community College
Fayetteville, NCSome College (No Degree) - Government And Law
Central Texas College
Killeen, TXAssociate of Science - Psychology Financial/Managerial Accounting/ Commun
Tulsa Community College
Tulsa, OKSkills
- Critical analysis
- Troubleshooting and problem solving
- Regulatory compliance
- Staff training
- Customer relationship management
- Quality control and management
- Process improvement
- Effective verbal and written communication
- Time management
- Conflict resolution
- Self-Directed
- Organizational skillls
- Teamwork and collaboration
- Data entry and management
- Computer skills
- Customer relations
- Good Telephone Etiquette
Timeline
Production Operator
Versatex
07.2022 - 02.2025
Applied, Clinical, Counseling, Behavioral, And Bio
Northeastern State University
06.2008 - 07.2011
Human Resources and Customer Service
Crisi Construction
06.2003 - Current
Human Resources and Executive Assistant
Murray Security Firm
02.2001 - 11.2002
Account Analyst
Browning Ferris Industries
02.1999 - 07.2001
Account Specialist and Analyst
Consumer Portfolio Services
03.1997 - 01.1999
Light Wheel Vehicle Mechanic and Main Comany H.R.
United States Army
02.1995 - 09.1999
Hopewell Area High School
Some College (No Degree) - Mathematics
Fayetteville Technical Community College
Some College (No Degree) - Government And Law
Central Texas College
Associate of Science - Psychology Financial/Managerial Accounting/ Commun
Tulsa Community College