Devon Arbuthnot
Leechburg
Summary
Dedicated banking professional with expertise in transaction processing, risk assessment, and fraud prevention. Committed to enhancing customer satisfaction and streamlining operations for improved service delivery.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Personal Banker
S&T Bank
West Kittanning
09.2025 - Current
- Processed transactions efficiently, ensuring accuracy in deposits and withdrawals.
- Assisted clients with account inquiries and product selection to enhance customer satisfaction.
- Educated customers on banking products and services to promote financial literacy.
- Collaborated with team members to streamline daily operations and improve service delivery.
- Maintained compliance with banking regulations and internal policies during customer interactions.
- Resolved customer issues promptly, fostering trust and long-term relationships.
- Conducted routine account maintenance tasks to ensure up-to-date client information records.
Universal Banker
S&T Bank
West Kittanning
06.2020 - 10.2025
- Processed loan applications and conducted credit assessments to facilitate timely approvals.
- Educated clients on banking products and services, enhancing their understanding of financial options.
- Assisted customers with account inquiries and transactions, ensuring a high level of service satisfaction.
- Collaborated with team members to streamline transaction processes, improving overall efficiency.
- Managed cash handling procedures, ensuring accuracy in daily reconciliations and compliance with regulations.
- Resolved customer issues promptly by leveraging problem-solving skills and product knowledge.
Head Teller Superviser
S&T Bank
East Oakmont
01.2018 - 06.2020
- Supervised daily operations of teller team, ensuring compliance with all banking regulations and policies.
- Trained and mentored new tellers on customer service techniques and operational procedures.
- Monitored cash flow and discrepancies, implementing corrective actions to enhance accuracy and security.
- Developed efficient workflow processes, reducing transaction times and improving customer satisfaction.
- Resolved complex customer inquiries, enhancing client relationships through effective communication and problem-solving skills.
- Coordinated with management to identify training needs and improve team performance through targeted development initiatives.
Teller
S&T Bank
East Oakmont
11.2011 - 03.2020
- Processed customer transactions accurately and efficiently.
- Maintained cash drawer, ensuring compliance with bank policies.
- Assisted customers with account inquiries and problem resolution.
- Promoted bank products and services to enhance customer engagement.
- Implemented workflow improvements to enhance service delivery efficiency.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Shift Supervisor
Rite Aide
Penn Hills , PA
05.2010 - 11.2011
- Trained and mentored team members on operational procedures and customer service excellence.
- Implemented process improvements to enhance workflow efficiency and reduce operational delays.
- Managed inventory levels, coordinating stock replenishment to optimize product availability.
- Supervised daily operations, ensuring compliance with safety and regulatory standards.
- Developed shift schedules to ensure adequate staffing while balancing labor costs and workload demands.
Restaurant Supervisor
Hoss's Steak and Sea House
Hampton PA
05.1997 - 05.2010
- Oversaw daily restaurant operations, ensuring high standards in service and food quality.
- Trained and mentored staff, enhancing team performance and customer satisfaction.
- Implemented inventory control measures, reducing waste and improving cost efficiency.
- Developed staff schedules to optimize labor costs while maintaining service levels.
- Resolved customer complaints promptly, fostering a positive dining experience.
- Collaborated with kitchen staff to ensure timely food preparation and presentation standards.
- Conducted regular performance evaluations, identifying areas for employee development.
- Managed financial transactions and maintained accurate records for daily sales reporting.
Education
No Degree - General Studies
Community College of Allegheny County
Pittsburgh, PASkills
- Branch operations
- Cash handling
- Fraud prevention
- Customer service
- Sales techniques
- Client management
- Transaction processing
- Risk assessment
Accomplishments
PA Notary
Certification
NMLS-1383072
Timeline
Personal Banker
S&T Bank
09.2025 - Current
Universal Banker
S&T Bank
06.2020 - 10.2025
Head Teller Superviser
S&T Bank
01.2018 - 06.2020
Teller
S&T Bank
11.2011 - 03.2020
Shift Supervisor
Rite Aide
05.2010 - 11.2011
Restaurant Supervisor
Hoss's Steak and Sea House
05.1997 - 05.2010
No Degree - General Studies
Community College of Allegheny County
NMLS-1383072
Issued Date -6/8/2020