Devon Moreau
Connellsville
Summary
Implementation Specialist with over 5 years of comprehensive experience in successfully orchestrating and executing end-to-end solutions across software, hardware, field support, networking, infrastructure, VoIP, and helpdesk domains. Demonstrated ability to navigate complex technical landscapes, streamline processes, and deliver innovative solutions that enhance operational efficiency.
Overview
7
7
years of professional experience
Work History
Service Desk Analyst
Nemacolin Resort
05.2024 - Current
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Installed and configured operating systems and applications.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed, configured and maintained computer systems and network connections.
Implementation Specialist
Ford Office Technologies
11.2018 - 04.2024
- Implementing software to onboard new clients that have agreed to our managed network services. Tier 1 and Tier 2 field support and helpdesk technician, with experience in LAN/WAN, Active Directory, and Microsoft 365. Lead VoIP specialist, onboarding 30 plus clients from small municipal buildings to entire school districts.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Assessed project scope to confirm details and understand customer expectations in advance.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Specialized Associates Degree - Network Operating Systems, Computer Forensic, Website Technology, Network Disaster & Security, Computer Repair and Maintenance, Advanced Network, Local Area Network, I.T. Support Technology, Advanced Server, Network Operating Systems II, Network Design & Development, Project Management, Wireless Technology, Active Directory
Laurel Business Institute
Uniontown, PA05.2018
Skills
- Field Support
- Tier 1/Tier 2 Helpdesk
- VoIP
- Active Directory
- Microsoft Office 365
- Infrastructure
- LAN/WAN
- Cisco Meraki
- Credential management
- Hardware troubleshooting
- Remote support
- Database management
Timeline
Service Desk Analyst
Nemacolin Resort
05.2024 - Current
Implementation Specialist
Ford Office Technologies
11.2018 - 04.2024
Specialized Associates Degree - Network Operating Systems, Computer Forensic, Website Technology, Network Disaster & Security, Computer Repair and Maintenance, Advanced Network, Local Area Network, I.T. Support Technology, Advanced Server, Network Operating Systems II, Network Design & Development, Project Management, Wireless Technology, Active Directory
Laurel Business Institute