Summary
Overview
Work History
Education
Skills
Timeline
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Devon Morse

Norristown

Summary

Dynamic Relationship Manager with proven success at Team Select Home Care, excelling in client engagement and strategic planning. Expert in building trust and satisfaction, consistently surpassing staffing goals through strong relationship management. Adept at analytical problem solving, ensuring seamless communication and coordination for optimal client care.

Overview

2
2
years of professional experience

Work History

Relationship Manager

Team Select Home Care
06.2024 - Current
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Consistently exceeded monthly staffing goals by cultivating a strong network of professional contacts and referrals.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Ensured timely reporting to third party providers to coordinate mutual participant information for accurate documenting.
  • Responsible for scheduling and staffing for new and existing clients.
  • Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
  • Liaised between clients and employees with particular focus on working together to ensure skilled nursing for each patient.

Scheduling Manager

U.S. Security Care Inc
05.2023 - 06.2024
  • Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
  • Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
  • Confirmed armed or unarmed security for all clients via telephone to ensure safety for each client.
  • Monitored ongoing projects closely, adjusting schedules as needed to accommodate unforeseen changes or delays.
  • Served as central point of contact for all outside vendors and employees.
  • Maintained open communication channels with clients to address scheduling concerns promptly.

Education

Business Management

West Chester University of Pennsylvania
West Chester, PA
05-2020

Skills

  • Relationship building
  • Client relationships
  • Relationship building and management
  • Excellent communication
  • Time management
  • Client engagement
  • Team leadership
  • Strategic planning
  • Account management
  • Analytical problem solving

Timeline

Relationship Manager

Team Select Home Care
06.2024 - Current

Scheduling Manager

U.S. Security Care Inc
05.2023 - 06.2024

Business Management

West Chester University of Pennsylvania

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Devon Morse