Dhiren Javic Kotwani Martínez
Panama City,Panama
Summary
Motivated and detail-oriented third-year Business Administration student pursuing a double major in International Business and Marketing at Quality Leadership University. Bilingual in English and Spanish, with strong communication and organizational skills developed through customer service experience, academic projects, and exposure to international environments. Passionate about finance, sustainability, and continuous learning, actively engaging in university clubs and academic tours to enhance leadership and teamwork abilities. Committed to leveraging diverse skills and experiences to contribute effectively in dynamic professional settings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Credit & Collections Intern
Av. La Rotonda, Bladex
07.2025 - Current
- Assisted in managing accounts receivable and ensuring timely collections.
- Maintained organized records of all communication with clients for reference and follow-up purposes.
- Analyzed collection reports to identify trends and improve recovery strategies.
- Communicated effectively with clients regarding outstanding balances and payment options.
- Collaborated on collection and dispute resolution issues.
SALESPERSON
GNC
10.2024 - 10.2024
- Provided product recommendations to customers based on fitness goals and nutritional needs
- SHORT TERM EXPERIENCE
CUSTOMER SERVICE AGENT
ALORICA
12.2023 - 01.2024
- Assisted in handling customer inquiries and resolving issues, contributing to improved customer satisfaction
Education
Bachelor of Business Administration - International Business and Marketing
Quality Leadership University
Panama City, Panama12-2026
High School Diploma - Humanities Track
Smart Academy
Panama City, Panama01-2020
Skills
- Proficient in written and spoken English and Spanish
- Strong interpersonal and communication abilities
- Excellent attention to detail and accuracy
- Team collaboration and independent task management
- Microsoft Office (Excel, Word, PowerPoint), Google Workspace
- Basic knowledge of financial reporting and collections processes
- Responsive to new challenges
- Effective problem resolution
- Proficient in handling multiple tasks
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- [Area of certification] Training - [Timeframe]
Additional Information
Fluent in English and Spanish. Exposure to corporate financial operations through internship in the North America Credit & Collections team. Basic knowledge of Microsoft Excel and Power BI for data tracking and reporting. Familiarity with accounts receivable monitoring and payment follow-up processes. Strong interest in financial data analysis and business intelligence tools. Personal interest in fitness and maintaining a disciplined lifestyle through regular gym training.
Timeline
Credit & Collections Intern
07.2025 - Current
SALESPERSON
GNC
10.2024 - 10.2024
CUSTOMER SERVICE AGENT
ALORICA
12.2023 - 01.2024
High School Diploma - Humanities Track
Smart Academy
Bachelor of Business Administration - International Business and Marketing
Quality Leadership University
University Involvement
- Business Club Member, QLU
- Movie Club Member, QLU
- Participated in multiple academic field trips and school excursions focused on business development, networking, and cultural exchange