Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dhruv Shetty

Pottstown

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

6
6
years of professional experience

Work History

Cleaning Technician

Fastpro Restoration
01.2025 - Current
  • Quality Control - Ensuring that everyone was cleaning up to company standards.
  • Cleaning Items - Making sure items both looked clean and were properly disinfected.
  • Packaging - After items were cleaned, they needed to be boxed up safely.
  • Warehouse Management - Maintaining a clean and safe work environment. Sweeping, taking out the trash, and deep cleaning mats when necessary.
  • Office Cleaning - Deep cleaning carpets, vacuuming, wiping down desks, and taking out trash in the office.

Dispensary Associate

Restore Integrative Wellness Center
10.2022 - 01.2025
  • Lots of cash handling as Restore is a cash-only facility.
  • Complete orders taken over the phone or placed online.
  • Greet patients and check them into the system as they come in.
  • Sanitize and create a clean work environment.
  • Discuss problems and possible solutions with unhappy patients.
  • Work with co-workers in an efficient manner in a fast-paced environment.
  • Monitor cameras and secure the building.

Front of House Team Member

Chick-fil-A
07.2021 - 04.2022
  • Greet customers as they came in.
  • Prepare beverages and desserts for customers.
  • Handle money, give change, manage cash register, etc.
  • Help create a friendly work environment for myself, customers, and staff members.
  • Clean and sanitize bathrooms, the kitchen, and the dining room.
  • Be able to keep up with a fast-paced work environment.

Barista

Java and Friends
04.2020 - 05.2021
  • Prepare caffeinated beverages and serve baked goods to customers.
  • Help with preparing food for customers when necessary.
  • Wash dishes used by customers/staff.
  • Handle money, give change, receipts, etc.

Pantry Cook

Frederick Living
04.2019 - 07.2020
  • Prepare and sanitize the kitchen I was designated to.
  • Prepare meals for over 100 residents per night.
  • Thoroughly clean and sanitize the kitchen once more at the end of the night.
  • Work with other staff members to clean a much larger 'main' kitchen at the end of each night.
  • Be able to speak to residents in a calm and professional manner.

Education

Associate of Arts - Liberal Arts

Montgomery County Community College
Blue Bell, PA
05-2025

Bachelor of Arts - Political Science

Ursinus College
Collegeville, PA
05-2025

Skills

  • Complaint resolution
  • Scheduling
  • Call center procedures
  • Coordination
  • Building rapport
  • Calm demeanor
  • Positive and professional
  • Critical thinking
  • Quality control
  • Adaptive team player
  • Customer relations
  • Problem-solving

Timeline

Cleaning Technician

Fastpro Restoration
01.2025 - Current

Dispensary Associate

Restore Integrative Wellness Center
10.2022 - 01.2025

Front of House Team Member

Chick-fil-A
07.2021 - 04.2022

Barista

Java and Friends
04.2020 - 05.2021

Pantry Cook

Frederick Living
04.2019 - 07.2020

Associate of Arts - Liberal Arts

Montgomery County Community College

Bachelor of Arts - Political Science

Ursinus College

Similar Profiles

CREATE PROFILE
Dhruv Shetty