Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Diamonique Ashmore

Philadelphia

Summary

Healthcare professional with extensive experience in patient coordination and administrative support. Proven track record of optimizing patient intake processes and enhancing patient satisfaction through efficient communication and organizational skills. Known for collaborative teamwork and adaptability in dynamic healthcare environments.

Knowledgeable. Expertise in managing patient intake processes, ensuring seamless onboarding and exceptional patient care. Demonstrated ability to coordinate effectively with healthcare teams and maintain accurate records.

Overview

14
14
years of professional experience
1
1
Certification

Work History

New Patient Coordinator

Penn Medicine, Philadelphia
01.2024 - Current
  • Act as point of contact for all new patients for department.
  • Maintained organized patient records for easy retrieval and accurate billing practices.
  • Follows new patient coordination protocols to ensure that patients are coordinated and prepared for visit in an organized, consistent and seamless manner.
  • Coordinate/organize all facets of new patient appointment – scheduling, coordination of medical records, test results, pathology results – all information needed to ensure an optimal level of care coordination.

Clinical Care Associate

Penn Medicine, Philadelphia
01.2023 - 01.2024
  • Assist the manager and/or physicians in maintaining a patient/customer focus, supports the delivery of high-quality care.
  • Assist with scheduling and coordination of service needs identified in the patients Plan of Care, schedule appointments and services and provide authorizations and if appropriate, complete denials for care services.
  • Facilitate insurance authorization for specialist referrals, imaging, and medications.


Patient Services Associate

Penn Medicine, Philadelphia
01.2020 - 01.2023


  • Promptly handled an average of 80 patient inquiries and complaints per day with a 96% customer satisfaction rate.
  • Quickly triaged incoming calls, and escalated calls when necessary, reducing the average time to resolution by 19%.
  • By adapting communication style to each patient, improved average talk time by 10%.

Customer Service Representative

Avis Budget Group, Philadelphia
01.2018 - 01.2020
  • Increased customer loyalty by expediting the car rental process with focus on the Avis customer.
  • Led initiatives and related efforts to increase customer loyalty, while delivering on Avis’s standards for customer service.
  • Worked with the team to keep the department customer ready by inspecting and recording for new damages and checking gas levels and mileage.

Customer Service Representative

Nordstrom
07.2018 - 10.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Supervisor

Home Depot
02.2015 - 07.2018
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.

Wendy's

Cashier Customer Service
02.2013 - 03.2016


  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.

Sales Associate

Urban Outfitters, Inc.
09.2011 - 12.2011
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Bachelor of Science - Nursing

Delaware Technical Community College
05-2018

Skills

  • Customer Advocate and Brand Ambassador
  • Relationship Building
  • Cross-Team Collaboration
  • Issue Identification & Resolution
  • Insurance verification
  • Customer service
  • Verbal and written communication
  • Patient care coordination
  • Appointment scheduling

Certification

Advanced Epic Training

Timeline

New Patient Coordinator

Penn Medicine, Philadelphia
01.2024 - Current

Clinical Care Associate

Penn Medicine, Philadelphia
01.2023 - 01.2024

Patient Services Associate

Penn Medicine, Philadelphia
01.2020 - 01.2023

Customer Service Representative

Nordstrom
07.2018 - 10.2019

Customer Service Representative

Avis Budget Group, Philadelphia
01.2018 - 01.2020

Customer Service Supervisor

Home Depot
02.2015 - 07.2018

Wendy's

Cashier Customer Service
02.2013 - 03.2016

Sales Associate

Urban Outfitters, Inc.
09.2011 - 12.2011

Bachelor of Science - Nursing

Delaware Technical Community College

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Diamonique Ashmore