Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Diana Danilchenko

Erie

Summary

Dynamic and detail-oriented banking professional with a proven track record at Marquette Savings Bank. Skilled in money handling and customer relationship development, consistently exceeding sales goals while delivering exceptional service. Known for building trust and maintaining confidentiality, ensuring a secure and welcoming environment for customers.

Overview

5
5
years of professional experience

Work History

Bank Teller

Marquette Savings Bank
02.2023 - Current
  • Processed customer transactions accurately and efficiently.
  • Provided exceptional customer service, resolving inquiries and concerns promptly.
  • Maintained cash drawer integrity and balanced transactions at the end of shifts.
  • Assisted customers with account-related questions and services offered by the bank.
  • Adhered to security protocols to ensure safety of cash handling procedures.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Bank Teller

Northwest Savings Bank
01.2022 - 01.2023
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Educated customers on use of banking website and mobile apps.
  • Provided customer records, account statements and copies of checks.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.

Customer Service Representative

Kohl's
11.2020 - 01.2022
  • Delivered exceptional customer support through effective communication and problem-solving techniques.
  • Provided accurate product information, enhancing customer satisfaction and loyalty.
  • Assisted in training new team members on standard operating procedures and best practices.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

High School Diploma -

McDowell Hight School
Erie, PA
06-2020

Skills

  • Attention to detail
  • Professionalism and courtesy
  • Money handling
  • Deposit and withdrawal management
  • Customer relationship development
  • Patience and empathy
  • Relationship building
  • Sales and Cross-selling
  • Account updating
  • Banking regulations knowledge
  • Multitasking and organization

Languages

Russian
Native or Bilingual

Timeline

Bank Teller

Marquette Savings Bank
02.2023 - Current

Bank Teller

Northwest Savings Bank
01.2022 - 01.2023

Customer Service Representative

Kohl's
11.2020 - 01.2022

High School Diploma -

McDowell Hight School

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Diana Danilchenko